Expression of Interest: Collections Associate, New Zealand Team

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Collections Associate (Early Stage) within Customer Service Operations, New Zealand team, you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City PH

Role Type: Permanent, Full-time 

Shift Schedule: Dayshift schedules

What will your day look like?

As a Collections Associate (Early Stage), you will be expected to:

• Deliver results through the efficient actioning of accounts, in terms of accounts worked in classes, mail and email referrals, and incoming calls
• Follow Legal (and broader bank) policies, procedures and strategies, and base decisions on these guidelines, working within individually assigned CAD
• Answer queries from customers, mercantile agents, solicitors, and other key stakeholders
• Action accounts in a timely manner, including raising provisions for accounts where required by credit policy
• Ensure that work is of high quality and that attention is paid to detail in order to avoid errors
• Follow up any anomalies that may occur through errors from internal and external parties (including mercantile agents and solicitors)

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will be the key skills required
• Contact Centre and/or Collections experience will be an advantage
• Ability to work in a fast-paced environment where targets need to be reached
• Strong written and oral communication skills
• Strong financial and numerical literacy

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit