Operations Manager

Company Description

is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Role Overview:

An Operations Manager responsible for ensuring the smooth and efficient operation of the business while providing high-level administrative support to the executive team. This role is critical to the success of a custom furniture manufacturing business, as it requires a blend of excellent organizational, communication, and problem-solving skills. However, as part of their expansion, they are looking to move into small drop shipped merchandise items. The ideal candidate is a proactive and resourceful individual who can manage multiple priorities and work independently in a fast-paced environment.

Key Responsibilities:

Oversee and Project Coordination: Directly overseeing the Marketing & Sales role and assist with the planning and execution of various business projects, coordinating with internal & external teams.

Process Improvement: Identify and implement strategies to improve operational efficiency, reduce costs, and enhance the overall customer experience.

Order Fulfillment: Oversee the entire order fulfillment process, from the point of sale to delivery, ensuring accuracy and timeliness.

Inventory and Logistics: Monitor inventory levels and coordinate logistics to ensure products are received, processed, and shipped efficiently.

Customer Service: Address and resolve customer inquiries, issues, and complaints related to orders, delivery, and products, ensuring a high level of customer satisfaction.

Data Analysis: Track and analyze key performance indicators (KPIs) for sales, delivery times, and customer satisfaction, providing regular reports to the executive team.

Document Management: Organize and maintain electronic and physical files, contracts, and business records, ensuring all documents are easily accessible and confidential information is handled with discretion.

Qualifications

• Proven experience in startup business development
• Background in scaling small to medium-sized companies
• Experience with product-based startups (physical products)
• Solid understanding of end-to-end business processes
• Experience in market expansion and sales diversification
• Experience with international shipping, e-commerce or manufacturing operations furniture related industry
• Strong understanding of supply chain management and worked with US/Australia companies or have lived there
• Exceptional organizational and process management skills
• Strong problem-solving and decision-making abilities
• Excellent written and verbal communication skills.
• High level of proficiency with Google Workspace/Microsoft Office Suite.

Nice to have

·       Experience with CRM: Hubspot, Zoho, and Odoo

·       Basic knowledge accounting software: Quickbooks and Xero

·       Payment processing: Wise and Stripe

·       Marketing tool: Klaviyo AI: ChatGPT

Work Schedule:

• Monday to Friday; 9 AM to 6 PM (Manila Time)

Work location:

• Hired staff are expected to report to the office at least 10 times/month (remaining working days are WFH)

• Should have a strong internet connection (minimum of 20 MBPS)

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.