Current jobs related to BPO Operations Director - Quezon City, National Capital Region - INTELASSIST INC.

  • PH Director Shared Services/BPO

    5 days ago

    Quezon City, National Capital Region, Philippines Swift-up Full time ₱2,000,000 - ₱2,500,000 per year

    The PH Director will lead the Philippine operations, ensuring service delivery excellence, compliance with global standards, and alignment with the organization's business goals. This role is pivotal in driving performance, enhancing customer and internal client experience, and leading continuous improvement initiatives. The PH Director will report directly...

  • Assistant Site Director

    2 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Assistant Site DirectorThis role supports the Site Director in the overall strategic and operational management of site. The Assistant Site Director is a key leader who helps drive site performance, ensure client satisfaction, and foster a positive and productive work environment. This role reports directly to the Site Director and will assume all...

  • Associate Director, Operations

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱2,000,000 - ₱2,500,000 per year

    Work Set Up: Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)The Associate Director of Service Delivery (for Key Account Operation) is a vital part of the management team supporting a SaaS-based CX organization.  This role focuses on leading the strategic planning and execution, directly supporting the Sr....

  • IT Operations Director

    5 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱1,500,000 - ₱3,000,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • IT Operations Director

    5 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Japanese BPO Operations Supervisor

    2 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....

  • IT Operations Director

    5 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱2,000,000 - ₱2,500,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • Sales Director

    1 day ago

    Quezon City, National Capital Region, Philippines Empire East Land Holding Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Sales Director located in Quezon City, with some work-from-home flexibility. The Sales Director will be responsible for overseeing the sales operations, managing customer service, directing team activities and driving sales development efforts....

  • Director of Customer Operations

    7 days ago

    Quezon City, National Capital Region, Philippines KMC Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    The Customer Operations Director oversees and manages customer-facing operations to ensure efficient processes, high customer satisfaction, and operational excellence. This role ensures the delivery of high-quality service to customers, effective management of support staff, and alignment of operational performance with company standards. The Customer...

  • BPO Executive

    5 days ago

    Quezon City, National Capital Region, Philippines Tap Growth ai Full time ₱60,000 - ₱120,000 per year

    We're Hiring: BPO Executive We are seeking a dedicated and customer-focused BPO Executive to join our dynamic team. The ideal candidate will handle client communications, provide exceptional customer service, and support business operations while maintaining high-quality standards and meeting performance targets. Location:Quezon City, Philippines Work...

BPO Operations Director

2 weeks ago

Quezon City, National Capital Region, Philippines INTELASSIST INC. Full time $90,000 - $120,000 per year
Job Description

The Operations Director will lead high-performing teams across a diverse portfolio, including Accounting, Architecture & Engineering, Customer Service, Back Office, IT, and Healthcare, ensuring excellence in service delivery, operational efficiency, and financial performance.

This strategic, hands-on leader will align multi-industry operations with evolving client needs, technology trends, compliance standards, and business objectives. Key responsibilities include driving cross-functional initiatives, optimizing workflows, implementing best practices, and fostering a culture of performance, accountability, and client success.

Key Responsibilities:
  • Live and execute the mission and vision of the organization.
  • Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments, to ensure alignment and collaboration.
  • Lead multi-industry operations teams by developing tailored strategies for each vertical—ensuring high service levels across accounting, A&E, IT, customer service, healthcare, and back-office accounts.
  • Drive business growth by identifying opportunities within current accounts and collaborating on new business proposals and service expansion.
  • Conduct regular business reviews to evaluate team performance, account health, and client satisfaction across industries.
  • Translate business goals into operational objectives while aligning resources and capabilities across departments and account types.
  • Ensure service delivery excellence by implementing vertical-specific KPIs, operational metrics, and performance dashboards.
  • Champion process improvement and technology integration tailored to the unique needs of each industry (e.g., HIPAA compliance in healthcare, security in IT, SLAs in accounting services).
  • Develop long-term operational strategies that enable scalability, profitability, and high levels of client satisfaction.
  • Create talent development programs and succession plans tailored to the needs of each account type, ensuring domain expertise and high employee engagement.
  • Assess and manage risk across all business units including regulatory risks, service disruptions, and burnout.
  • Optimize budgets and resource allocation to ensure cost-effective operations without compromising quality or compliance.
  • Stay ahead of technology trends, tools, and automation strategies relevant to each vertical and implement enhancements to improve agent efficiency and customer experience.
  • Establish policies and processes that support both standardization and customization, ensuring operational consistency with flexibility for vertical-specific needs.
Qualifications:
  • Bachelor's degree in any discipline is required.
  • Proficiency in Microsoft Office (intermediate to advanced level).
  • Proven experience in customer service with strong people management skills.
  • Minimum of 5 years' experience as an Operations Director in a BPO or similar multi-account environment.
  • Demonstrated expertise in team leadership and performance management.
  • Strong decision-making and problem-solving abilities.
  • Excellent verbal and written communication skills in English.
  • Exceptional organizational skills and keen attention to detail.
  • High level of integrity, honesty, and professionalism.
  • Adaptable, calm under pressure, optimistic, and flexible.
  • Results-oriented with a focus on productivity and quality.
  • Quick learner with the ability to assimilate new processes independently.
  • Self-motivated and confident working with minimal supervision.
  • Ability to build positive yet firm relationships with employees.
  • Consistent attendance and punctuality required.
  • Willingness to work 100% onsite, including night shifts, rotating schedules, weekends, and holidays as needed.

WHY INTELASSIST?We grow together. We value your effort. We aim to empower you.