Jr. IT Specialist

1 week ago


Cebu City, Central Visayas, Philippines SuiteWorks Full time ₱150,000 - ₱250,000 per year

The Junior IT Specialist provides basic software support to clients, and, through specialized training and on-the-job experience, gains the fundamental knowledge on the products, procedures and standards and the technical skills that are needed to provide quality support service.

JOB DESCRIPTION:

  • Receive and process common client requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.
  • Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests.
  • Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases.
  • Maintain good relations with clients. Communicate well and consistently provide high quality service.

JOB QUALIFICATIONS:

  • Senior High School Diploma in the STEM strand
  • At least OJT experience in remotely setting up or installing software or hardware.
  • Experience in technical support, client service, or outsourcing work preferred but not required.
  • Good English communication skills
  • Willing to work at night, on shifting schedule and on weekends

BENEFITS:

  • Flexible work hours
  • 10 vacation leaves
  • 10 Sick leaves (convertible to cash)
  • Weekends off
  • Free meals every day
  • Monthly Incentives (Attendance and Performance)
  • Annual salary increase
  • Health insurance for you and one dependent, on day 1
  • Accident and Life insurances
  • Team building budget
  • Company-sponsored events
  • Hybrid work setup
  • Fun and dynamic office culture

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