Jr. IT Specialist
4 days ago
The Junior IT Specialist provides basic software support to clients, and, through specialized training and on-the-job experience, gains the fundamental knowledge on the products, procedures and standards and the technical skills that are needed to provide quality support service.
JOB DESCRIPTION:
- Receive and process common client requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.
- Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests.
- Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases.
- Maintain good relations with clients. Communicate well and consistently provide high quality service.
JOB QUALIFICATIONS:
- Senior High School Diploma in the STEM strand
- At least OJT experience in remotely setting up or installing software or hardware.
- Experience in technical support, client service, or outsourcing work preferred but not required.
- Good English communication skills
- Willing to work at night, on shifting schedule and on weekends
BENEFITS:
- Flexible work hours
- 10 vacation leaves
- 10 Sick leaves (convertible to cash)
- Weekends off
- Free meals every day
- Monthly Incentives (Attendance and Performance)
- Annual salary increase
- Health insurance for you and one dependent, on day 1
- Accident and Life insurances
- Team building budget
- Company-sponsored events
- Hybrid work setup
- Fun and dynamic office culture
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