Account Manager

2 weeks ago

Makati City, National Capital Region, Philippines ESV International Corporation Full time ₱900,000 - ₱1,200,000 per year

The Account Manager plays a pivotal role in maintaining strong client relationships, driving revenue growth, and ensuring client satisfaction. They are responsible for managing a portfolio of client accounts, understanding their needs, and strategizing to deliver solutions that meet or exceed expectations.

Key Responsibilities:

  1. Client Relationship Management:

- Serve as the primary point of contact for assigned client accounts.

- Build and maintain strong, long-term relationships with clients.

- Understand client needs, objectives, and challenges to offer tailored solutions.

  1. Account Planning and Strategy:

- Develop account plans to achieve revenue and growth targets.

- Identify opportunities for upselling or cross-selling services/products to existing clients.

- Collaborate with internal teams to ensure client needs are met effectively.

  1. Client Communication and Support:

- Communicate with clients regularly to update them on new products, services, or enhancements.

- Address client concerns, inquiries, and issues promptly.

- Provide exceptional customer service and support to maintain client satisfaction.

  1. KPI Monitoring and Reporting:

- Define and monitor Key Performance Indicators (KPIs) to assess client account health and performance.

- Prepare regular reports on account status, progress, and key metrics.

- Analyze data to provide insights and recommendations for improvements.

  1. Sales and Revenue Generation:

- Meet and exceed sales targets through effective account management.

- Identify and pursue new sales opportunities within existing accounts.

- Negotiate contracts and agreements to drive revenue growth.

Qualifications:

  • Bachelor's degree in business administration, sales, marketing, or a related field.

  • Proven experience in key account management or relevant sales roles.

  • Strong communication, negotiation, and interpersonal skills.

  • Ability to prioritize, multitask, and manage time effectively.

  • Proficiency in CRM software and MS Office Suite.

  • Analytical skills to interpret data and provide insights.

  • A customer-centric mindset and a proactive approach to problem-solving.

The success of an Account Manager is measured not only by meeting sales targets but also by nurturing lasting client relationships, ensuring client satisfaction, and contributing to the overall growth and success of the organization.

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