
Network Operations Engineer
5 hours ago
The Network Operations Engineer will support the organizations Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining compliance with the agreed Scope of Work (SOW), meeting defined Service Level Agreements (SLAs), and collaborating with internal teams to support operational and project-related requirements.
Key Responsibilities:
A. Network Monitoring & Incident Management
- Continuously monitor network infrastructure, including routers, switches, firewalls, VPNs, and WAN circuits, using enterprise monitoring tools (e.g., ChecMK, or similar).
- Respond to network alerts promptly and perform first-level troubleshooting to minimize downtime.
- Escalate unresolved incidents to Level 2/3 engineers, vendors, or service providers as defined in escalation matrices.
- Document all incidents, resolutions, and root cause analyses in the organizations ticketing system.
B. Change & Configuration Management
- Support the implementation of approved network changes following the organizations change management processes.
- Assist in device configuration updates, firmware patching, and other planned maintenance activities.
- Maintain up-to-date records of device configurations, topology diagrams, and runbooks as required under the SOW.
C. Performance Optimization & Reporting
- Analyze bandwidth utilization, latency trends, and network performance metrics.
- Provide recommendations for optimizing performance, stability, and capacity planning.
- Prepare and submit daily monitoring logs, weekly reports, and monthly operational summaries as required under the agreed deliverables.
D. Collaboration & Project Support
- Work closely with internal IT teams and vendors on planned network upgrades, migrations, or expansions.
- Assist in testing, validating, and deploying new network solutions to ensure smooth transitions.
- Provide operational support for business continuity and disaster recovery exercises.
Qualifications:
- Bachelors degree in Information Technology, Computer Science, Electronics, or related field (or equivalent work experience).
- 2-5 years of experience in a Network Operations Center (NOC) or similar network support role.
- Hands-on experience with enterprise network devices (routers, switches, firewalls, VPNs).
- Proficiency with network monitoring, troubleshooting, and ticketing tools.
- Familiarity with multi-vendor network environments (e.g., Cisco, Fortinet, Palo Alto) is an advantage.
- Knowledge of ITIL-based incident, change, and problem management processes.
- Willingness to work in shifts, including nights, weekends, and holidays, to meet 24x7 support requirements if applicable.
- Cisco Certified Network Associate (CCNA).
- CompTIA Network or equivalent.
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