Account Team Lead

2 days ago


Sibulan P, Philippines Smiles On Demand by Vervent Philippines Full time ₱240,000 - ₱300,000 per year

We're Hiring: Account Team Leader (Remote) — C.A. Hospitality Account

We are seeking an experienced and highly motivated Account Team Leader to oversee a team of customer service representatives for our C.A. Hospitality Account. This leadership role requires a strong background in BPO operations and a solid understanding of vacation rental management, guest communication, bookkeeping, and upselling.

The ideal candidate will be a proactive leader who can manage day-to-day operations, coordinate with local partners, and ensure an exceptional guest experience across all touchpoints.

Key Responsibilities Guest Communication & Support

  • Respond promptly to guest inquiries via messaging and phone, including WhatsApp
  • Manage bookings, pre-arrival messaging, and upselling of services
  • Deliver outstanding customer service throughout the entire guest journey

Booking & Channel Management

  • Use platforms like Hostaway and ClickUp to manage reservations and monitor workflow
  • Update property listings, availability, and pricing as needed

Coordination with Local Partners

  • Liaise with cleaners, maintenance staff, and contractors for timely turnovers and issue resolution
  • Schedule and confirm services based on occupancy and task needs

Reputation & Review Management

  • Monitor and respond to guest reviews
  • Implement strategies to increase positive feedback and address negative reviews

Operational Tools & Task Management

  • Utilize ClickUp for tracking tasks and operations
  • Communicate effectively via WhatsApp with team members and partners
  • Navigate and update Hostaway for property management functions

Qualifications & Requirements

  • Experience in vacation rental, hotel, or hospitality operations (preferred)
  • Strong customer service and communication skills (both verbal and written)
  • Proficiency with tools such as WhatsApp, ClickUp, and Hostaway (or similar platforms)
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
  • Proactive problem-solving mindset and ability to stay calm under pressure
  • Basic experience in bookkeeping or reporting (preferred)
  • Ability to work independently and take initiative while managing remote teams

Job Type: Full-time

Pay: Php25,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Flextime
  • Health insurance
  • On-site parking
  • Staff meals provided
  • Transportation service provided

Work Location: In person


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