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Telesales Team Lead
2 weeks ago
Leads and manages a telesales team to achieve sales targets, ensure quality customer interactions, and drive team performance in a BPO environment.
Key Responsibilities:
- Lead and motivate telesales agents to hit daily/weekly/monthly goals. Monitor calls, performance, and KPIs to ensure quality and efficiency.
- Coach, train, and support agents to improve sales skills and product knowledge.
- Prepare and share regular sales performance reports and dashboards.
- Handle escalations and ensure compliance with company policies and scripts.
Qualifications:
- 2+ years telesales experience; at least 1 year as Team Leader/Supervisor (BPO preferred).
- Strong leadership, coaching, and people management skills.
- Knowledge of sales processes, KPIs, and telesales operations.
- Good communication, problem-solving, and reporting skills.
Job Type: Full-time
Pay: Php28, Php30,000.00 per month
Language:
- English (Preferred)
Work Location: In person