Team Lead, Customer Care
4 days ago
Team Lead, Customer Care
Role Overview
This leadership role is responsible for managing a team of Customer Care Specialists. You'll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You'll play a key role in aligning customer success and sales strategies, optimizing processes, and fostering a culture of excellence and accountability.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and mentor a team of Customer Success and Inside Sales professionals.
- Set clear goals, KPIs, and performance expectations aligned with company objectives.
- Conduct regular 1:1s, team meetings, and performance reviews.
- Foster a collaborative, customer-centric team culture.
Customer Success Strategy
- Oversee onboarding, adoption, and retention strategies to ensure customer satisfaction and long-term value.
- Monitor customer health metrics and proactively address risks.
- Partner with Product, Enablement and Support teams to resolve issues and advocate for customer needs.
- Own the renewal process and drive initiatives to reduce churn.
Sales Enablement & Revenue Growth
- Support the team in qualifying leads, conducting demos, and closing deals.
- Drive upsell and cross-sell strategies within existing accounts.
- Ensure accurate forecasting and pipeline management using CRM tools.
- Collaborate with Marketing on lead generation and campaign follow-up.
Process Optimization & Reporting
- Develop and refine scalable processes for customer engagement and sales conversion.
- Analyze team performance and customer data to identify trends and opportunities.
- Report on KPIs, customer feedback, and revenue metrics to leadership.
Qualifications
- 5+ years of experience in customer success, inside sales, or account management.
- 2+ years of experience managing a team in a fast-paced environment.
- Proven track record of driving customer retention and revenue growth.
- Strong leadership, coaching, and performance management skills.
- Excellent communication, analytical, and problem-solving abilities.
- Proficiency with CRM platforms (e.g., Salesforce) and customer success tools.
- Passion for customer-centric growth and team development.
-
Customer Care Specialist-1
4 days ago
Lapu-Lapu City P, Philippines Dynata Full time ₱250,000 - ₱500,000 per yearCustomer Care SpecialistWe are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.Key...
-
Team Lead, Customer Care
2 weeks ago
Cebu City, Philippines Dynata Full timeRole Overview This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in aligning customer success and sales...
-
Team Lead, Customer Care
3 weeks ago
Cebu City, Philippines Dynata Full timeOverview Role Overview This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in aligning customer success...
-
Customer Support Specialist-1
4 days ago
Lapu-Lapu City P, Philippines Dynata Full time ₱300,000 - ₱600,000 per yearCustomer Support SpecialistWe are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...
-
Team Leader
2 weeks ago
Lapu-Lapu, Philippines Ultra Clean Technology Full timeOverview Join to apply for the Team Leader role at Ultra Clean Technology . Note: This posting includes responsibilities, qualifications, and conditions applicable to the role. Responsibilities Manage and stimulate the welding operators to achieve the goal based on production schedule. Provide the related new staff training for newcomers like working...
-
Customer Care Specialist
1 week ago
Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱250,000 - ₱450,000 per yearPosition Title: Customer Care SpecialistWork Set Up: On - SiteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We're looking for a proactive and detail-oriented Customer Care Specialist to support the day-to-day operations of the U.S.-based home healthcare provider. This...
-
HR Team Lead
4 days ago
Lapu-Lapu City, Central Visayas, Philippines BTCPower Cebu Inc. Full time ₱1,200,000 - ₱2,400,000 per year1. Oversee the scheduling, assignments, and daily workflow of subordinate within the team.2. Assists HR Manager in the design and develop strategies to effectively carry out the programs of the department and the organization.3. Helps the HR Manager in managing department staffing including employee selection, development, retention and...
-
IT Operation Lead
1 week ago
Lapu-Lapu City, Central Visayas, Philippines Phil-Data Business Systems Inc. Full time ₱400,000 - ₱800,000 per year1. Customer ManagementAct as the primary point of contact for clients, ensuring clear communication and alignment with their IT needs and expectations.Manage escalations, troubleshoot critical issues, and provide timely resolutions.Ensure customer satisfaction by monitoring service quality, gathering feedback, and implementing improvements.Maintain strong...
-
Customer Service Representative
2 days ago
Lapu-Lapu City, Central Visayas, Philippines Sto. Niño de Cebu Finance Corp. Full time ₱150,000 - ₱250,000 per yearAccelerate your career and be the newest member of our growing family here at SKYGOWe are looking for→ Customer Service Representative: The Customer Service Representative (CSR) serves as the frontline contact for customers, handling inbound and outbound calls related to service follow-ups, account inquiries, collections, and customer satisfaction surveys....
-
Customer Quality Engineer I
5 days ago
Lapu-Lapu, Philippines Ultra Clean Technology Full timeCustomer Quality Engineer I Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse...