Customer Care Officer

4 days ago

Pasig, National Capital Region, Philippines APEC Homes Full time ₱250,000 - ₱500,000 per year

We seek for a dedicated Customer Care Officer to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

What You'll Do:

  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.
  • Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.
  • Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
  • Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

Who We're Looking For:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum of 3 years of customer service experience (experience in the real estate industry is a strong plus).
  • Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
  • Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
  • Proficient in Microsoft Office Suite and a CRM system is a plus.
  • Possesses utmost professionalism and integrity

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
  • Health Card after 6 months
  • Performance Bonuses
  • Salary Loan and Emergency Loan

Growth & Development:

  • Regularization after 6 months
  • Trainings and Seminars
  • Incentive Leave

Exclusive Employee Perks:

  • Employee Housing Discount
  • Education Assistance
  • Wedding Gift
  • Company Activities and Team-building events

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

  • Customer Care Officer

    4 days ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱120,000 - ₱180,000 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Customer Care Officer

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱350,000 per year

    PRIMARY RESPONSIBILITIES & DUTIESThe purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers. The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core...

  • Customer Care Officer

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱200,000 - ₱250,000 per year

    PRIMARY RESPONSIBILITIES & DUTIES The purpose of the Customer Care Officer is to work within a defined framework to drive incremental sales of convenience meals to customers. The role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core...

  • Customer Care Consultant

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱360,000 - ₱420,000 per year

    CUSTOMER CARE CONSULTANTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE CONSULTANT?Deliver outstanding on brand' customer service...

  • Customer Care Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...

  • Customer Care Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Customer Care Consultant

    6 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries and issue resolution. Required Skills and Qualifications Key Responsibilities: 1. Customer SupportAssist all customers over phone, chat, and email in a timely manner,...

  • Member Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines Data Analytics Ventures, Inc. Full time ₱104,000 - ₱130,878 per year

    DepartmentCustomer SuccessEmployee TypeProbationarySummaryJOB SUMMARYResponsible for developing customer care-related processes, training, and back office-related activities. The Customer Process and Training Officer will be responsible in documenting these processes through collaboration with key stakeholders. This will involve identifying process...

  • Customer Care Specialist

    4 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Customer Care Specialist

    2 days ago

    Pasig, National Capital Region, Philippines CHEF'S SECRET Full time ₱250,000 - ₱300,000 per year

    Overall Function:The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with...