Customer Success Officer
5 days ago
The customer success officer is a trusted advisor building client relationships, driving product usage, and empowering teams. He/She ensures the success of the client using the product and aligns goals of stakeholders.
This is a hybrid role and requires frequent in-person collaborations at our office and client offices in Metro Manila.
About the Role
- Build strong relationships with our clients to understand their needs and ensure their success
- Serve as the main point of contact and liaison between clients and the rest of the team
- Stay in touch with clients to ensure that they're realizing the full potential of our product
- Take ownership of new accounts and manage their onboarding
- Build, own, and execute client success and engagement plans
- Navigate client organizations to uncover additional product applications & opportunities for partnership
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities
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