Contact Center Manager

6 days ago

Pasig, National Capital Region, Philippines IDP Education Ltd Full time ₱1,500,000 - ₱2,500,000 per year

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at

*Role purpose and Key Accountabilites*

  • The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements.
  • Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement efforts.
  • We are seeking a manager with strong operational management skills, exceptional interpersonal abilities, and a passion for driving results in contact center operations.
  • The ideal candidate will possess an agile mindset, a data-driven approach, and a talent for coaching and developing teams.
  • This is a full-time role based in Pasig City, reporting to the Country Marketing Manager, with opportunities for growth within IDP.

Required Experience

  • Over 5+ years of contact center experience, with a proven track record of leading high-performing teams.
  • A bachelor's degree in Business Administration, Communications, or a related field.
  • Strong leadership skills, including coaching, motivating, and performance management.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders.
  • Data-driven mindset with proficiency in contact center technologies, CRM systems, and analytical tools.
  • Experience in developing and implementing operational processes, policies, and standards for contact center calling campaigns.
  • Proven ability to manage multiple priorities, address challenges, and deliver results in a fast-paced environment.
  • Reliability, professionalism, and a proactive leadership style.

  • Contact Center Manager

    5 days ago

    Pasig, National Capital Region, Philippines IDP Education Limited Full time ₱1,500,000 - ₱2,500,000 per year

    The Contact Center Manager will oversee the daily operations of our contact center team. You will ensure the achievement of contact center KPIs, manage a team of contact center agents, and drive continuous process improvements. Your leadership will directly influence team performance, operational efficiency, and the overall success of our student engagement...

  • Contact Center Manager

    6 days ago

    Pasig, National Capital Region, Philippines idpeducati Full time ₱900,000 - ₱1,200,000 per year

    About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various...

  • Contact Center Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines BEL USA LLC Full time ₱900,000 - ₱1,200,000 per year

    SummaryWe are searching for a dedicated, supportive Contact Center Supervisor who can coach and motivate call center representatives as they field calls from clients. The Contact Center Supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after...

  • Recruitment, Sourcing Associate

    1 week ago

    Pasig, National Capital Region, Philippines ONE Contact Center Full time ₱250,000 - ₱500,000 per year

    WHY JOIN US?A World of Opportunity awaits you at One Contact CenterDiscover the job that is right for youWe pursue relationships based on transparency, mutual trust, persistence and integrity with our employees, customers and other business partners.Our commitment to building a stronger, more sustainable energy future is matched by our commitment to the...

  • Accountant

    6 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time ₱1,200,000 - ₱2,400,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous...

  • Accountant

    6 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time ₱400,000 - ₱600,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...

  • Accountant

    5 days ago

    Pasig, National Capital Region, Philippines One Contact Center Full time $40,000 - $60,000 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...

  • Accountant

    6 days ago

    Pasig, National Capital Region, Philippines ONE Contact Center Full time $104,000 - $130,878 per year

    We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience...

  • Customer Contact Officer

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱150,000 - ₱250,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Acquire Intelligence is an award-winning business process outsource provider, to some of the world's largest brands...

  • Customer Contact Officer

    6 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time $40,000 - $60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire Intelligence is an award-winning business process outsource provider, to some of the world's largest brands...