Operations Head

2 hours ago


Bonifacio Global Metro Manila, Philippines GA HR Consultancy Inc. Full time ₱1,200,000 - ₱1,800,000 per year
About the Opportunity

GA HR Consultancy Inc., the accredited headhunter and executive search partner of a premier nationwide retail chain, is excited to present a high-impact senior leadership opportunity.

Our client is a trusted Philippine retail brand with 100+ stores and nearly two decades of industry leadership in automotive, residential, and commercial cooling solutions. As they accelerate expansion and improve nationwide operational excellence, the company is seeking a seasoned OPERATIONS DEPARTMENT HEAD to lead branch operations, drive profitability, strengthen compliance, and elevate customer experience across all locations.

This role is ideal for a retail operations leader with strong experience in branch management, manpower planning, LSM coordination, and multi-branch operational performance.

What You Will Lead
1. Overall Branch Management & Strategic Planning
  • Lead the operations department to ensure efficiency, profitability, and achievement of branch monthly and annual sales targets.
  • Develop strategies to improve branch performance, customer satisfaction, and operational excellence.
  • Conduct regular store visits and branch performance reviews.
2. Sales & Marketing Coordination
  • Spearhead Local Store Marketing (LSM) in coordination with Sales and Marketing teams.
  • Align promotional activities, campaigns, and in-store execution with operational goals.
3. New Branch Opening
  • Lead end-to-end planning and execution for new branch openings.
  • Ensure readiness of staff, inventory, systems, and operational processes for smooth launch operations.
4. Inventory & Stock Management
  • Oversee stock levels, movements, pricing, and shrinkage control.
  • Conduct spot audits to ensure accurate inventory management and address discrepancies promptly.
5. Process Improvement & Operational Monitoring
  • Monitor branch performance and recommend process improvements.
  • Ensure proper implementation of operational policies and procedures.
  • Address issues related to staff performance, attendance, and compliance.
6. Maintenance & Facility Management
  • Oversee branch maintenance, utilities, repairs, and renovations.
  • Act promptly on facility concerns to maintain optimal store conditions.
7. Training & Staff Development
  • Identify training needs (TNA) and coordinate with HR to implement skills development programs.
  • Ensure employees are trained on operational standards, policies, and procedures.
8. Compliance & Policy Enforcement
  • Ensure strict compliance with operational, attendance, and security policies across all branches.
  • Maintain 80–85% audit compliance target.
What We're Looking For
Education
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Master's degree/MBA is an advantage.
Experience
  • 7–10 years of experience in branch operations management, retail management, or a similar senior leadership role.
  • Strong experience managing multiple branches or large-scale retail operations.
Competency Requirements
  • Excellent knowledge of branch operations, retail performance metrics, and manpower planning.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving capabilities.
  • Strong communication and interpersonal skills for cross-department collaboration.
  • Proficiency in inventory management, facility management, and operational improvement.
  • Ability to manage multiple priorities and work in a fast-paced environment.
Why This Opportunity Stands Out
  • Lead branch operations for a well-established nationwide retail brand.
  • Influence company-wide operational strategy and branch profitability.
  • Work in a growth-driven environment with strong market stability.
  • Competitive senior leadership compensation and benefits package.
  • Opportunity to significantly impact operational performance across 100+ stores.

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