Operations Head

2 hours ago

Bonifacio Global Metro Manila, Philippines M and J Solutions Provider Inc. Full time ₱1,000,000 - ₱1,500,000 per year

JOB QUALIFICATIONS:

  • Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree or MBA is a plus.
  • At least 7-10 years of experience in branch operations management, retail management, or a similar leadership role.
  • Strong knowledge of business operations, retail management, and branch performance metrics.
  • Strong leadership and managerial skills, with the ability to motivate and lead teams effectively.
  • Excellent analytical skills with a focus on operational efficiency and process improvement.
  • Strong communication and interpersonal skills to work across departments and ensure effective collaboration.
  • Familiarity with inventory management, auditing processes, and facility management.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

1. Overall Branch Management & Strategic Planning

  • Leads the department operations, strategic planning, and budget management to ensure operational efficiency and profitability across branches.
  • Develops strategies to improve the overall performance and efficiency of branches.
  • Conducts regular performance monitoring through store visits and close collaboration with the Sales Team to ensure sales targets are met.
  • Analyzes and develops strategic initiatives to optimize resource allocation, stock management, and customer satisfaction.

2. Sales and Marketing Coordination

  • Spearheads local store marketing (LSM) activities in coordination with the Marketing and Sales teams to drive branch performance and achieve sales goals.
  • Collaborates with marketing and sales teams to align campaigns, promotions, and customer engagement strategies with operational goals.

3. New Branch Opening

  • Leads and oversees the successful opening of new branches, ensuring smooth operations and quick integration into the company's systems and processes.
  • Ensures all resources, staff, inventory, and systems are in place for the successful launch of new branches.

4. Inventory and Stock Management

  • Manages inventory, stock movements, and pricing to ensure proper stock levels, minimize shrinkage, and maintain profitability.
  • Performs spot audits and stock checks to ensure accurate inventory management and address discrepancies.

5. Process Improvement & Operational Monitoring

  • Regularly monitors branch performance, conducts audits, and recommends strategies for process improvement.
  • Ensures the proper implementation of company policies and procedures, addressing any issues related to theft, attendance, and compliance.

6. Maintenance and Utility Management

  • Oversees branch maintenance, utility costs, repairs, and renovations to ensure that the branch remains in optimal working condition at all times.
  • Monitor the facility's condition and address any immediate maintenance concerns promptly.

7. Training & Staff Development

  • Analyzes training needs (TNA) and design, implements, and monitors technical training programs to develop staff skills and improve branch performance.
  • Coordinates with the Human Resources department to ensure employees are trained on relevant policies, procedures, and operational improvements.

8. Compliance and Policy Enforcement

  • Ensures the strict implementation of company policies and procedures across all branches, including those related to operations, attendance, and security.
  • Addresses any operational issues promptly, implementing corrective measures when necessary.

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