Operations Manager

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it
IS
personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary:
The
Operations Manager (AMER – Manila)
is responsible for leading and scaling operational support for Pax8's marketing and revenue enablement functions across the AMER region, with a focus on our Manila-based team. This role ensures seamless execution of enablement initiatives, process optimization, and cross-functional collaboration to drive performance and partner satisfaction.

The Manager will serve as the primary escalation point for the Manila team, working closely with global stakeholders across marketing, revenue, sales, vendor, and product teams. They will secure resources, streamline workflows, and ensure alignment with AMER strategic goals.

This role is based in Makati City, Manila. Employees are expected to work from the office.

Essential Responsibilities (includes, but is not limited to):

• Team Leadership & Development - Lead, coach, and develop a high-performing Manila-based team supporting marketing and revenue enablement operations.
• Operational Excellence - Identify and implement process improvements to enhance efficiency, reduce friction, and support scalable growth.
• Performance Management - Define and track KPIs aligned with AMER enablement goals; use data to drive accountability and continuous improvement.
• Cross-Functional Collaboration - Partner with AMER and global teams to align operational support with campaign execution, training programs, and go-to-market strategies.
• Enablement Support - Ensure timely delivery of enablement materials, tools, and communications to internal stakeholders and partners.
• Resource Coordination - Manage access to systems, documentation, and training resources for the Manila team.
• People Management - Oversee task allocation, performance reviews, and career development in accordance with Pax8 People Operations policies.
• Compliance & Governance - Ensure all team activities adhere to legal, regulatory, and internal compliance standards.

Ideal Skills, Experience, and Competencies:

• 7+ years in operations or business management, with a strong focus on performance optimixation, cross-functional leadership, and process improvement.
• Experience working in regional or global roles, driving operational execution across multiple teams and business units.
• Analytical mindset with the ability to interpret data and drive insights.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) and project management frameworks (Agile, Scrum).

Why join Pax8?
Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice