QA Tester

4 hours ago

Manila, National Capital Region, Philippines REMOTE STAFF, INC. Full time ₱1,500,000 - ₱3,000,000 per year

Status: Part time / 20 Hours / week 

Work Schedule: 10:00 AM to 2:00 PM AEDT / 7:00 AM to 11:00 AM PHT (Monday to Friday)

Why choose Remote Staff?

  • 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
  • 17+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
  • Competitive and negotiable compensation (depending on skill level & experience)
  • 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
  • *Terms and conditions apply.

About the Company:

Our client is a purpose-driven Australian tech company that connects individuals, families, and service providers with independent aged care and disability support workers. They are committed to safety, compliance, and giving people more choice and control when navigating care services.

The platform is central to this mission — intuitive, stable, and high-performing. As they continue to grow, they are looking to strengthen their support team with a remote QA Tester & Platform Support specialist who can help ensure smooth day-to-day operations and contribute to maintaining platform excellence.

Key Responsibilities Quality Assurance (Manual QA Testing)

  • Test new platform features against defined acceptance criteria in staging environments.
  • Perform regression testing across key platform workflows (e.g., onboarding, messaging, invoicing).
  • Identify, document, and report bugs or usability issues with clear reproduction steps and screenshots.
  • Maintain accurate and up-to-date QA documentation (test cases, checklists, logs).
  • Support ongoing testing efforts during platform updates or feature releases.

Platform Support

  • Manage first-level technical inquiries via live chat (user troubleshooting, internal queries).
  • Investigate root causes of common issues (e.g., failed invoice generation, user error).
  • Escalate unresolved or complex problems to the development team with detailed notes.
  • Monitor platform performance and notify the Tech Support Lead of irregularities.
  • Step in during periods of absence (e.g., December leave coverage for the primary support lead).

Documentation & Admin

  • Contribute to QA and support documentation including SOPs, user guides, and testing logs.
  • Perform ad hoc data entry and light administrative tasks when required.
  • Suggest improvements to testing and troubleshooting workflows based on observations

Qualifications & Requirements

  • 2-3 years' experience in software QA, platform support, or IT helpdesk roles.
  • Familiarity with manual testing processes — test case writing, regression testing, bug tracking.
  • Excellent English communication skills (written and verbal) — must be clear and concise.
  • Ability to follow structured testing procedures and document outcomes accurately.
  • Experience using project or issue tracking tools such as Notion, Trello, Jira, ClickUp, or Linear.
  • Comfortable with CRM platforms (e.g., Zendesk or similar).
  • Strong attention to detail and a curious, problem-solving mindset.
  • Self-motivated and capable of working autonomously with remote teams.

Nice-to-Have Skills

  • Experience or interest in the aged care or NDIS (disability services) sectors in Australia.
  • Basic understanding of browser console inspection or API testing.
  • Exposure to accessibility testing or heuristic evaluation.
  • Basic working knowledge of SQL or interest in learning.

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