Technical Specialist

We have an exciting dayshift opportunity available for a Technical Specialist. Work from home or office-based – you choose

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary – paid weekly

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic, bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Our Client

In this role, you will be assigned to our Australian-based client who helps businesses accelerate sales, optimize systems, and drive growth. They provide sales coaching, build high-conversion sales tech stacks, and deliver AI-powered strategies to help teams close deals faster. Backed by B2B sales experts and partnerships with HubSpot, , and , they refine GTM strategies, streamline CRM processes, and turn customers into loyal fans. They remove the guesswork and drive measurable results.

About the Role

You will train, advise, and consult with customers to optimize their use of products, including work arrangement, CRM, dev & service. You will also interact with customers and internal account teams to ensure customer success, as well as plan and manage projects.

Your Responsibilities

• Responsible for working with customers to solve complex issues through defining their unique setup with and documenting and architecting the builds

• Run discovery sessions and workshops to define current and future states.

• Plan and design customer's onboarding solutions, API integrations, reporting program, custom scripting, user management, write user guides, presentations, and more

• Design and execute complex data migrations from legacy systems to Monday products.

• Create more complex solutions that utilize developer tools, such as the Monday APIs and apps framework

• Supplement complex workflows using low-code tools like Zapier, , Workato, Make, Mulesoft, etc

• Push the limits of the Work OS by building complex workflows for clients

• Work with customers to build their most time-sensitive workflows into and ensure there is a clear end-user training plan for those workflows.

• Empower customers to connect their goals and challenges with the solution in

• Conduct quality assurance and drive user acceptance testing (UAT) with clients on custom solutions developed by our technical teams.

• Act as a project manager for small to medium projects that do not warrant a dedicated PM.

• Build, own, and execute implementation project plans

• Participate/present online webinars, consultations, and one-on-one demos to educate customers on product features

• 4+ years of hands-on experience with (either as a technical specialist or user)

• Technical knowledge of other platforms (Hubspot, Microsoft etc.) would be highly desirable

• Experience with AI highly regarded

Your Background

• Very proficient in English

• 4-5+ years of experience in B2B SaaS as technical customer success / implementation manager / technical project management / technical account management / technological consulting, specifically within onboarding and implementation of software.

• Experience in leading product implementation projects involving hands-on implementation.

• Strong project management skills to keep projects on track and manage unique flows.

• At least 2 years of experience implementing new technology for medium and large organizations.

• Strong problem-solving skills

• Ability to clearly articulate technical topics to a non-technical audience

• Superb written and verbal communication skills

• Positive attitude, empathy, and high energy

• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.