Customer Experience Support

3 days ago

Ortigas Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱150,000 - ₱250,000 per year

Role Purpose & Environment

Customer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.

As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the company.

Responsibilities

Here are some key aspects of the role:


• Provide first level contact via call and/or email.


• Provide high-quality technical support and assist customers with regards to their order, account, and billing inquiries.


• Ensure all activity and related information is accurately recorded, including updating tickets with notes in all instances.


• Provide timely updates to the customer regarding the status of their queries and/or issues.


• Lodge support tickets and assign to responsible support groups.


• Follow agreed operational process and procedures.


• Engage internal and external parties to drive issues through resolution.


• Properly escalate unresolved queries to the next level of support.

Requirements


• Must possess a Bachelor's/College Degree preferably an IT/Computer related course.


• Experience gained from Telecommunication or Information Technology industry supporting networking services and products.


• Understands the concept of network (LAN, WAN) and VOIP (CISCO knowledge is preferred but not a necessity).


• Active interest in learning and maintaining technical skills and knowledge.


• Strong verbal and written English communication skills.


• Good interpersonal skills and able to work within the team.


• Emotional resilience, including the ability to work effectively and efficiently under pressure.


• Must be open to working graveyard shifts

How we work


• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.


• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations.


• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.


• Protect the brand, reputation, and profitability by maintaining the confidentiality, integrity and availability of its information assets and information systems.


• Be familiar with policies and procedures, as well as completing any associated training, as communicated, or made available on the intranet and our learning systems.

  • Customer Experience Support

    7 days ago

    Ortigas, Philippines TPG Telecom - Manila Full time ₱360,000 - ₱408,000 per year

    Role Purpose & EnvironmentCustomer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the...

  • Customer Experience

    7 days ago

    Ortigas, Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

  • Customer Support Specialist

    3 days ago

    Ortigas, Metro Manila, Philippines ed93f337-1da6-4f99-9faf-c234aa049157 Full time ₱200,000 - ₱250,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • Customer Support Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • Customer Support Representative

    3 days ago

    Ortigas, Metro Manila, Philippines Canon Business Process Services Philippines Inc. Full time ₱250,000 - ₱500,000 per year

    About the roleLooking for an exciting opportunity as a Customer Support Representative at Canon Business Process Services Philippines Inc.? This full-time position based in Ortigas, Pasig City, Metro Manila, offers the chance to play a key role in delivering exceptional customer service to our valued clients. As a Customer Support Representative, you'll be...

  • Mandarin Customer Support

    7 days ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱60,000 per year

    We are seeking a bilingual Customer Support Representative fluent in English and Mandarin to assist student applicants throughout the enrollment process. The role involves handling inquiries via phone, email, and chat, providing accurate information, and ensuring a smooth application experience. The ideal candidate is customer-focused, organized, and able to...

  • Customer Support Team Leader

    7 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time

    CUSTOMER SUPPORT TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?Review each team member's performance in...

  • Customer Service Associate

    7 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱250,000 - ₱500,000 per year

    This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...

  • Customer Service Associate

    2 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱30,000 - ₱60,000 per year

    This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you...

  • Customer Experience Specialist

    1 day ago

    Ortigas, Philippines RER Capital Funding - USA Full time ₱480,000 per year

    Who Are We: Top Tier Global BPO OrganizationWho Are You: Professionally committed, intellectually curious, customer dedicated, and uniquely possess the strength in order to aspire to be a part of the global digital marketing industry.Candidate Requirements:English Level 5 or equivalent to C1 Speaker (must have)Experience with escalations and customer service...