Motor Claims Assistant

1 week ago


Pasig, National Capital Region, Philippines Field Outsource Asia Full time ₱300,000 - ₱450,000 per year

QUALIFICATIONS:

Qualifications:

‎ MALE/FEMALE

‎ COLLEGE GRAD (ACCOUNTING, FINANCE, BUSINESS ADMINISTRATION) OR ANY FIELD REQUIRED

‎ OPEN FOR FRESH GRADS

‎ KNOWLEDGABLE IN USING MS OFFICES (WORD, EXCEL,PPT)

‎ NEAR PASIG SHAW AREA

Claims Processing and Administration

  • Initial Claims Handling: Accurately handle the initial notification of motor claims, entering all necessary details into the claims management system in a timely manner.
  • Documentation Review: Review and validate claims forms, ensuring all required information and documentation is provided, including police reports, repair estimates, and accident photos.
  • Record Keeping: Maintain accurate and up-to-date records of all claims activities and correspondence within the claims management system.
  • Filing: Ensure proper organization, filing, and retrieval of all claims documents and supporting materials.
  • Reporting: Prepare and submit regular reports to the Claims Manager regarding claims trends, performance metrics, and workflow updates.

Customer Service and Communication

  • Primary Contact: Serve as the primary point of contact for claimants, providing clear and timely information regarding their claim status, the claims process, and next steps.
  • Inquiry Management: Respond to claimant and customer inquiries via phone, email, and chat promptly and professionally, resolving issues or escalating complex matters as necessary.
  • Third-Party Liaison: Liaise effectively with third-party service providers, such as repair shops, investigators, and rental companies, to coordinate services and expedite the overall claims process.

Claims Assessment Support

  • Information Gathering: Assist claims handlers by proactively obtaining all necessary documents and information required to accurately evaluate claim validity and liability.
  • Follow-Up: Diligently follow up on missing or incomplete information or documentation from claimants or third parties, ensuring timely claims resolution and preventing unnecessary delays.
  • Internal Coordination: Coordinate with internal departments, including Underwriting and Legal, to facilitate a comprehensive and smooth claims assessment process.

Job Type: Full-time

Work Location: In person



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