Messaging & M365 Analyst

4 days ago

Mandaluyong City, National Capital Region, Philippines Chubb Full time ₱900,000 - ₱1,200,000 per year

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

Responsibilities:

  • Provide effective and timely support to the business
  • Help manage Messaging and M365 environment
  • Respond to client support requests
  • Monitor team ServiceNow queue
  • Create process and testing documentation in TEAMS channel
  • Create detailed documentation
  • Participate in Change Advisory Board Meetings
  • Participate in 24x7 on-call rota
  • Occasional travel to other offices as needed

Required Skills:

  • Bachelor's degree in Computer Science, IT, Engineering or related
  • Proven 10+ years work experience in Messaging support environment
  • Experience in a large complex Messaging environment with:
  • MS Exchange Server and Exchange Online hybrid
  • PowerShell scripting
  • Office 365
  • MS Teams
  • OneDrive
  • Active Directory
  • Intune
  • Entra ID
  • Rightfax/Fax2Mail
  • Ability to analyze and troubleshoot issues in a timely manner
  • Any migration experience is useful
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to travel and work after hours if necessary
  • Flexible approach to working different shift patterns to accommodate business needs

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