Accounts Receivable Officer

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

About the role:

As an Accounts Receivable Officer, you will hold a pivotal position in guaranteeing the accurate and effective handling of financial transactions within the organization. Your primary responsibilities will encompass recording, validating, and reconciling incoming payments, invoices, and receipts, with direct reporting to the Billing and Collections Manager. This full-time role position involves processing incoming payments, maintaining financial records, and ensuring compliance with financial policies and procedures. Attention to detail, strong organizational skills, and proficiency in financial software are essential for success in this role.

Key Areas of Accountability:

Administration

• Maintain and update client files as necessary.
• Proficient in using CRM and ERP software platforms.
• Collaborate effectively with clinicians, managers, and admin staff/Squad teams.

Receipting

• Support in processing customer payments, ensuring that payments are applied to the appropriate invoices.
• Coordinate with Finance team to resolve discrepancies in payments and receipts.
• Maintain confidentiality and security of all financial files and documents.
• Ensure compliance with internal controls, policies, and procedures in processing cash receipts.
• Maintain confidentiality and integrity in handling sensitive financial information, adhering to strict security protocols and policies.

Invoicing

• Generating high volumes of invoicing on a regular basis across multiple brands
• Draft Invoice error checking to resolve issues before sending to the customer.
• Invoice amendments and query resolution.
• Email mailbox management and customer query resolution
• Generating regular customer statements

Debt collection

• Regular review of aged debt, including follow up with customers to receive payment.
• Contacting customers regarding overdue amounts, including calls and emails to resolve queries.
• Following up with customers regularly to ensure prompt payment
• Escalation problematic or complex cases to management
• Reporting and documenting on debt

Process and Documentation

• Ensure processes are documented for Finance functions.
• Recommend process improvement to ensure finance processes remain agile.

Customer Service

• Collaborate with other departments to ensure seamless integration of receipting processes with overall financial operations
• Provide excellent customer service to internal and external stakeholders, addressing inquiries and resolving issues related to receipts and payments.

Qualifications:

• Proven experience in generating invoices and resolving invoice queries
• Experience with Sage Intacct is advantageous but not necessary.
• Excellent attention to detail with the ability to multitask effectively.
• Strong organizational and time management skills.
• Exceptional interpersonal and communication skills, both verbal and written.
• Ability to work independently and as part of a team.

Core Requirements:

• Proficiency in Numeracy, Financial Literacy, Critical Thinking, and Problem-Solving: Demonstrated strength in numerical analysis, financial comprehension, critical thinking, and adept problem-solving skills.
• While not obligatory, familiarity or background in allied health fields is beneficial.
• Able to liaise with key stakeholders at all levels including both internal and external stakeholders.
• Perform to the best of your abilities and knowledge, the duties associated with your position and such other duties as are assigned to you.
• Act in the best interests of; and use all reasonable efforts to promote the interests of the company.

Work Location

• Hybrid Set-up (Manila - SM North)
• SM North EDSA Tower 1, North Avenue corner, Quezon City 1105 Metro Manila, Philippines
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.