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Customer Service Representative
2 weeks ago
At Siemens Healthineers, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the Customer Service Representative position and play a key role in managing customer service incidents as the representative of the company and ensure high levels of customer service and satisfaction.
Your Role:
- You will receive customers calls / information and allocate service incidents accordingly. Forward them if they are not service incidents to the respective department.
- You will enter service incidents into the ERP system, check SLA, contract conditions, warranty, creditability information, receive and distribute tickets / notifications as required.
- You will forward service incidents to respective technical support in time and without any delay. You will escalate to Customer Care Center Manager when resource is not available.
- You will monitor daily Customer Care Center operations (Notification Monitor Screen), escalate to respective operational group (tech-support / dispatch / logistics) if required and generate daily performance reports as defined.
- You will monitor customer satisfaction on every finished service on daily basis and generate daily performance reports as defined.
- You will support operational group (tech-support / dispatch / logistics) in administrational work.
- You will act as P58 (SAP model) workpool coordinator to check the specific stages of the CS business process for process errors, technical errors and to remind the CS business process owner to process them.
Your Expertise:
- You hold a successfully completed Degree in any discipline.
- SAP knowledge is a mandate.
- You are passionate about customer service/ Customer-centric.
- You have excellent communication skills.
- You are fluent in written and spoken English.
- Previous experience in customer service is an added advantage.
- SAP knowledge is an added advantage.
- Manage difficult customers/ customer relationship.
- No sponsorship of work visa.
To find out more about the specific business, have a look at https://www.siemens-
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
