L2 Technical Support

4 days ago

Bonifacio Global Metro Manila, Philippines Accent Micro Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Position: L2 Technical Support

About the Role

We're looking for an IT Support Specialist to provide day-to-day technical support to our Manila office and remote users. You'll handle IT requests, troubleshoot issues, support new hires during onboarding, and ensure our systems and devices run smoothly.

Key Responsibilities:

  • Manage daily IT tickets in ServiceNow, ensuring timely and consistent support.
  • Provide desk-side and remote support via chat, phone, email, or remote tools.
  • Support IT onboarding for new hires (desk setup, mobile enrollment, and VPN setup).
  • Provide on-site support for employees, guests, and visiting staff.
  • Set up and maintain AV and video conferencing equipment for meetings and events (Cisco, MS Teams, Zoom).
  • Troubleshoot network connectivity (Wi-Fi, wired, VPN, VMware).
  • Check and maintain meeting room IT equipment to ensure readiness.
  • Collaborate with IT teams to promote security best practices.
  • Work with vendors for equipment and service support.
  • Assist with desk moves and event setups when needed.

Qualifications:

  • Minimum 3 years' experience in IT Support or Service Desk roles (experience in financial industry or global team is a plus).
  • Willing to work on a shifting schedule.
  • Strong knowledge of Windows 10 and experience with Active Directory, Azure, Intune, O365/OneDrive, ServiceNow, and SCCM.
  • Excellent Communication Skills
  • Experience in remote support, video conferencing, AV support, and event setups.
  • Excellent customer service and communication skills; able to work with all levels including VIPs and senior management.
  • Strong problem-solving, time management, and critical thinking skills.
  • Team player with a passion for IT and helping others.
  • Always maintains confidentiality and professionalism.

Apply now on JobStreet with your updated resume and tell us why you're the right fit for this role

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