L2 Application Support

2 days ago

Manila, National Capital Region, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Who You'll Be Working With
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you
You'll Be Responsible For The Following

  • Provide Level 2 support for business-critical applications, ensuring timely issue resolution and minimal downtime.
  • Investigate, analyze, and troubleshoot application issues reported by end-users and L1 support teams.
  • Collaborate with L3 support, development teams, and vendors to escalate and resolve complex issues.
  • Design and implement automation solutions using Python and scripting to reduce L2 manual efforts.
  • Write and optimize SQL queries and scripts for data extraction, transformation, and troubleshooting.

We're Looking For

  • Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in L2 application support or a similar role.
  • Strong expertise in Python scripting for automation and process optimization. Proficiency in SQL scripting, query optimization, and database troubleshooting (MySQL, PostgreSQL, SQL Server, or Oracle).
  • Experience with incident management tools (e.g., ServiceNow, Jira, Remedy).
  • Hands-on experience with monitoring tools (e.g., Splunk, AppDynamics, Grafana, ELK Stack).
  • Familiarity with cloud platforms (Alibaba, AWS, Azure, or GCP) and containerization (Docker, Kubernetes) is a plus. Basic knowledge of DevOps tools (CI/CD pipelines, Git, Jenkins) is an advantage.

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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