L2 Technical Support Consultant

4 days ago

Manila, National Capital Region, Philippines SupportYourApp Full time $30,000 - $60,000 per year

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails

  • Take ownership of technical issues reported by customers and triage them as needed

  • Analyze and resolve customer inquiries containing technical issues or feedback

  • Follow procedures for proper escalation to relevant internal teams and key stakeholders
  • Maintain accurate records of failures, maintenance activities, and bugs
  • Contribute to and maintain the company's support knowledge base and related documentation
  • Ensure compliance with the company's Service Level Agreements (SLAs)

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role
  • Hands-on experience with Windows and Linux operating systems
  • Tech-savvy with hands-on experience in hardware troubleshooting
  • Solid understanding of hardware and software interactions
  • Experience working with logs and performing data analysis.
  • Strong troubleshooting and problem-solving abilities
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with remote hardware debugging

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourAppCandidate Privacy Notice.

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