AU Maintenance Support Coordinator

2 days ago

Clark Freeport Zone Pampanga, Philippines Beepo Inc. Full time ₱250,000 - ₱500,000 per year

Discover 100% YOU as an AU Maintenance Support Coordinator Apply now

Position: AU Maintenance Support Coordinator

Location: Central Luzon

Work setup & shift: Onsite | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Your Role

As an AU Maintenance Support Coordinator, you are responsible for:

  • Serve as the primary point of contact for customer maintenance inquiries via phone and email.
  • Troubleshoot and resolve basic technical issues with beds, guiding customers through solutions.
  • Manage the maintenance email inbox, ensuring timely and professional responses to all inquiries.
  • Maintain accurate customer and job records within the CRM system.
  • Schedule and dispatch technicians and parts for maintenance jobs, coordinating with the delivery team.
  • Escalate complex issues to the Maintenance Coordinator or technical team.
  • Provide administrative support to the maintenance department.

Qualifications

  • Proven experience in a customer service or administrative role.
  • Exceptional written and verbal communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with CRM systems and Microsoft Office (Outlook, Excel, Word).
  • Demonstrated problem-solving skills and the ability to guide customers effectively.
  • A proactive, flexible, and collaborative approach to work.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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