AU Level 1 Technical Support

1 week ago

Clark Freeport Zone Pampanga Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

Discover 100% YOU as an AU Level 1 Technical Support Apply now

Position: AU Level 1 Technical Support

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an AU Level 1 Technical Support, you are responsible for:

  • Provide first-level technical support via phone, email, and chat.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Log and track support tickets to ensure timely resolution.
  • Escalate complex issues to higher-level support teams.
  • Manage user accounts, including password resets and access permissions.
  • Follow customer-specific IT policies and procedures.
  • Prioritize and categorize incoming support requests.
  • Deliver professional customer service in all interactions.
  • Create and update knowledge base articles for common issues and solutions.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

  • AU Warranty Coordinator

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱70,000 - ₱120,000 per year

    Discover 100% YOU as an AU Warranty Coordinator Apply nowPosition: AU Warranty CoordinatorLocation: Central LuzonWork setup & shift: Onsite | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral Program Your RoleAs an AU Warranty Coordinator, you are responsible for:Gather information...

  • AU Customer Support Specialist

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱70,000 - ₱120,000 per year

    Discover 100% YOU as an AU Customer Support Specialist Apply nowPosition: AU Customer Support SpecialistLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Customer Support Specialist, you...

  • AU Bookkeeper

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Bookkeeper Apply nowPosition: AU BookkeeperLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU Bookkeeper, you are responsible for:Maintain accurate and up-to-date...

  • AU On-Call Support Coordinator

    2 days ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱300,000 - ₱450,000 per year

    Discover 100% YOU as an AU On-Call Support Coordinator | NDIS Experience Apply nowPosition: AU On Call OfficerLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU On-Call Support Coordinator, you...

  • AU Accounting Assistant

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Accounting Assistant Apply nowPosition: AU Accounting AssistantLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Accounting Assistant, you are responsible...

  • AU Officer- Expediting

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Officer- Expediting Apply nowPosition: AU Officer- ExpeditingLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU Officer- Expediting, you are responsible...

  • AU Advisor

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Advisor - Pre-Employment Medical (PEM) Review Apply nowPosition: AU Advisor - Pre-Employment Medical (PEM) ReviewLocation: Clark, PampangaWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU...

  • AU On Call Officer

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time $104,000 - $130,878 per year

    Discover 100% YOU as an AU On Call Officer Apply nowPosition: AU On Call OfficerLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU On Call Officer, you are responsible for:Workforce & Rostering...

  • AU Field Services

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Field Services & Operations Coordinator Apply nowPosition: AU Field Services & Operations CoordinatorLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Field...

  • AU Admin Assistant

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱104,000 - ₱130,878 per year

    Discover 100% YOU as an AU Admin Assistant Apply nowPosition: AU Admin AssistantLocation: Central LuzonWork setup & shift: Remote | Day ShiftWhat's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life BalanceYour RoleAs an AU Admin Assistant, you are responsible for:Administrative...