IT Support Analyst

Schedule: Monday to Friday (8:00AM - 5:00PM PHT)

What are we looking for?

As an IT Support Analyst - L2, you will install and maintain windows computer systems, networks and servers aiming for the highest functionality. The IT technician will also ensure efficient use of applications and equipment. The goal is to build and maintain updated and efficient servers, computer systems and networks. To roll out Cyber Security best practices and Cloud Solutions to clients.

Skills Required:

• 2+ years' experience in a similar IT support, service desk or helpdesk role
• A formal qualification such as a Diploma or Advanced Diploma in Information Technology (or a related field) is preferred
• Previous experience working in a client-facing or professional services environment will be highlight regarded
• Practical experience with the following systems and technologies:
• Windows 10 and Microsoft Office (2016 or later)
• Active Directory for user access and account management.
• Basic Networking, including connectivity troubleshooting.
• Call logging or IT ticketing platforms.
• Providing phone based and remote desktop support
• Strong attention to detail, with a focus on delivering work that is accurate and of a consistently high standard.
• Confident telephone manner and clear communication style when speaking with staff and resolving issues;
• Strong interpersonal skills, with the ability to build rapport and explain technical concepts in a way that is easy to understand.
• Good written communication skills for documenting processes, logging support requests and following up with users; and
• Well organized, with the ability to manage competing tasks and keep things on track in a fast-paced environment.

What will you do?

• Troubleshoot and resolve technical issues relating to desktops, laptops, printers, software applications, and other IT systems.
• Provide friendly, responsive and effective support to staff remotely via, email or the service desk platform.
• Apply technical knowledge to diagnose problems and implement solutions, escalating where necessary;
• Assist in the deployment and rollout of new hardware, operating systems, software, and network infrastructure across the firm.
• Keep users updated on the progress of their requests, from logging the ticket to resolving the issue.
• Maintain and manage the helpdesk system, ensuring all calls are logged accurately and followed up within reasonable timeframes.
• Install, configure, and update software applications, printers, and operating systems, ensuring compliance with firm policies and licensing.
• Use remote desktop and administration tools to diagnose and resolve issues across both on-site and off-site locations
• Provide IT support for internal and external events by setting up equipment and providing onsite assistance during presentations and training sessions.
• Manage and track loan equipment and maintain accurate IT asset records.
• Help ensure that applications and systems are being used efficiently and are functioning as they should.
• Support users with access and permissions, including managing accounts
• Provide guidance and training to staff on how to use systems and software effectively, improving their confidence and reducing support requests.
• Maintain positive relationship with staff across all departments, offering helpful and proactive support.
• Maintain cyber security at all times. Cultivate an awareness of information security risks, stay informed of latest cyber threats, instill best cybersecurity practices and take practical steps to protect the firm and client from cyberattacks.

Join the awesome team and enjoy these benefits & perks:

• Fully Remote Work Arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOWConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.