Support Analyst

Main Responsibilities:Manage call volume, daily attendance, and program break schedules to optimize agent allocation.Assist in setting metrics and targets for service excellence. Scope of Work:Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.Evaluate adherence and initiate immediate improvements.Conduct real-time...

Functional Overview:As a Service Assurance Analyst (NOC), you will play a critical role in the proactive monitoring, resolution, and escalation of complex technical incidents across network, infrastructure, and application services. You will act as the escalation point for Tier I analysts and ensure service performance issues are swiftly resolved or...

TheBusiness Support Analystwill be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing easy to moderate business issues.Position ResponsibilitiesMonitoring and...

We are looking to hire a data analyst to join our data team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of the popular data analysis tools and databases.Data Analyst...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

We are looking for 2 IT Application Analysts. ( Oracle SCM and Workday)Both needs to have 5 years experience in either Oracle SCM or Workday.Oracle SCM (IT Applications Analyst)5+ years as an Applications Analyst in IT.Solid technical background, with working knowledge (or hands-on experience) of Oracle Fusion ERP.Implemented Oracle SCM with Modules in...

Make your next big career move by applying as KMC Solutions' next FINANCE CUSTOMER SUPPORT ANALYSTWe're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for...

OverviewThe Business Support Analyst will be responsible in ensuring SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in performing the team's daily operations and providing support to business users in addressing easy to moderate business issues.Position ResponsibilitiesMonitoring...

The Market Intelligence Analyst will be responsible for gathering and analyzing data on market trends, competitors, and customers. Day-to-day tasks include conducting market research, compiling reports, and providing insights to support strategic decision-making. The role also involves identifying opportunities for growth and staying updated with industry...

Position:  Systems Analyst (Entry- Level)Department: Project ManagementReports to: Project Management Section HeadJob Overview:The Systems Analyst plays a critical role in evaluating, designing, and enhancing information systems to meet business and operational needs. The role involves analyzing complex data processing challenges across science,...