Wave 1- CSR

4 days ago

Ayala Alabang, National Capital Region, Philippines Top Alliance Full time ₱200,000 - ₱250,000 per year

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Resolve customer complaints efficiently and ensure a positive customer experience.
  • Process orders, returns, exchanges, and payments accurately.
  • Maintain a strong knowledge of company products, services, and policies to assist customers effectively.
  • Document all customer interactions in the CRM system.
  • Escalate complex issues to higher-level support or management when necessary.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
  • Collaborate with internal teams (sales, logistics, technical support) to ensure seamless service delivery.
  • Provide feedback and suggestions to improve customer service processes and policies.

Qualifications & Skills:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience as a Customer Service Representative or similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Positive attitude, empathy, and patience when dealing with customers.
  • Flexibility to work in shifts, including evenings, weekends, or holidays if required.

Preferred Skills (Optional):
  • Experience in [specific industry, e.g., telecommunications, retail, finance, etc.].
  • Bilingual or multilingual abilities.
  • Familiarity with ticketing or support platforms such as Zendesk, Salesforce, or Freshdesk.

What We Offer:
  • Competitive salary and benefits package.
  • Paid training and opportunities for career advancement.
  • Supportive and inclusive work environment.
  • Performance-based incentives.

  • Wave 1-3 CSR 30k Signing Bonus

    4 days ago

    Ayala Alabang, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱30,000 - ₱60,000 per year

    About the role AGVILL RESOURCES INC' is seeking enthusiastic Customer Service Representatives to join their team in Alabang Muntinlupa City Metro Manila. This is a full-time position with a competitive salary and a generous signing bonus of 30k. As a Wave 1-3 CSR, you will be the friendly voice that our customers rely on, providing exceptional service and...

  • Collections - CSR

    6 hours ago

    Ayala Alabang, National Capital Region, Philippines eClerx Full time ₱150,000 - ₱250,000 per year

    Company DescriptioneClerx Services Limitedis a leading provider of business process management, data analytics, and digital solutions. Serving industries such as financial services, telecom, retail, media, and tech, eClerx helps global clients automate compliance, enhance customer experience, and scale digital operations. Known for its innovation and...

  • CSR Hiring

    5 hours ago

    Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱250,000 per year

    We are seeking a talented Customer Service Representative (CSR) to join our dynamic team. In this full-time role, you will be responsible for providing exceptional non-voice customer support to our valued clients. Based in Alabang Muntinlupa City Metro Manila, this position offers a dayshift work schedule.What you'll be doingRespond promptly and courteously...

  • 1 Interview/CSR HERE IN Alabang Up to 29k Package

    2 days ago

    Ayala Alabang, National Capital Region, Philippines CAREPLUS INTERNATIONAL SERVICES INC Full time ₱144,000 - ₱348,000 per year

    Alabang Muntinlupa WE ARE HIRING CSR HERE NEWBIES ARE ACCEPTED UP TO 29K PACKAGEPHONE CALL PROCESSUp 29,000.00 per month + HMO & Life insurance + 15% Night DifferentialQualifications:A High School Graduate (Old Curriculum) or a Senior High School Graduate (NewCurriculum)At least 6 months total BPO experienceGood to excellent English communication...

  • CSR Phone Process No Final Interview

    1 week ago

    Ayala Alabang, National Capital Region, Philippines A & S MANPOWER RESOURCES INC Full time ₱300,000 - ₱336,000 per year

    Customer Service Representative (CSR) Open for ALLLocation: Alabang, Muntinlupa CityWork Setup: On-site (some roles offer hybrid setup)Salary: Up to ₱28,000/month + incentivesHiring Process: No final interview / fast hiring processJob DescriptionThe Customer Service Representative will handle customer inquiries and provide accurate information, support,...

  • CSR-No Final Interview(1 Assessment only) Newbies Are Accepted

    4 days ago

    Ayala Alabang, National Capital Region, Philippines E-WORLD STAFFING SERVICES Full time ₱200,000 - ₱250,000 per year

    About the role E-WORLD STAFFING SERVICES' is seeking a CSR-No Final Interview(1 Assessment only) Newbies Are Accepted to join their team in Ayala Alabang Muntinlupa City Metro Manila. This is a full-time position that will play a crucial role in providing exceptional customer service to the company's clients.What you'll be doingAnswering incoming calls from...

  • Alabang Site CSR Easy Account 1 Day Process

    1 week ago

    Ayala Alabang, National Capital Region, Philippines CPI Management Services Full time ₱200,000 - ₱250,000 per year

    About the role CPI Management Services' is seeking a talented Customer Service Representative to join our dynamic Alabang team in Muntinlupa City, Metro Manila. As a fulltime CSR, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our valued clients. This is an excellent opportunity to grow your career...

  • wave 1 alabang site

    2 days ago

    Ayala Alabang, National Capital Region, Philippines AGVILL RESOURCES INC Full time ₱60,000 - ₱120,000 per year

    About the roleWe are seeking a talented Customer Service Representative to join our dynamic team at AGVILL RESOURCES INC' in our Alabang, Muntinlupa City, Metro Manila office. As a full-time Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued clients.What you'll be doingResponding to...

  • CSR - Collections Agent | URGENT

    1 week ago

    Ayala Alabang, National Capital Region, Philippines City Skyline Suites Full time ₱312,000 per year

    Customer Service Representative (Voice Account – Banking & Financial Collections Onsite | Shifting Schedule | 2 Days OffOverview:We're looking for a dedicated Customer Service Representative to join our team, handling voice-based transactions for a banking and financial account. This role requires strong communication skills, resilience in collections, and...

  • Telco Sales CSR

    2 days ago

    Ayala Alabang, National Capital Region, Philippines AUXILIA INC Full time ₱200,000 - ₱250,000 per year

    About the role This is a full-time role based in Alabang, Muntinlupa City, Metro Manila. As a Telco Sales CSR & Billing Representative, you will be responsible for providing customer service and sales support for an Australian dayshift account, covering dayshift to midshift hours.What you'll be doingHandle inbound and outbound calls from customers,...