Alabang Site CSR Easy Account 1 Day Process

2 weeks ago

Ayala Alabang, National Capital Region, Philippines CPI Management Services Full time ₱200,000 - ₱250,000 per year

About the role

CPI Management Services' is seeking a talented Customer Service Representative to join our dynamic Alabang team in Muntinlupa City, Metro Manila. As a fulltime CSR, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our valued clients. This is an excellent opportunity to grow your career in a fast-paced, customer-centric environment.

What you'll be doing

  1. Handling inbound customer inquiries and requests across multiple communication channels (phone, email, chat)
  2. Addressing customer concerns with empathy and professionalism to achieve swift resolution
  3. Documenting customer interactions and maintaining accurate records
  4. Identifying opportunities to improve customer experience and suggesting process enhancements
  5. Collaborating with cross-functional teams to deliver high-quality service
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Minimum 1 year of experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills, both written and verbal
  3. Strong problem-solving and critical thinking abilities
  4. Proficiency in MS Office applications and customer relationship management (CRM) software
  5. Demonstrated commitment to providing exceptional customer service
  6. Flexibility to work in a fast-paced, dynamic environment
  7. Fluency in English and Filipino

What we offer

At CPI Management Services', we are committed to empowering our employees and fostering a supportive work culture. We offer competitive compensation, opportunities for professional development, and a range of benefits to ensure your well-being and work-life balance. Join our team and embark on a rewarding career in customer service.

About us

CPI Management Services' is a leading provider of outsourced customer service solutions, serving a diverse range of industries. With a focus on innovation and customer-centricity, we strive to deliver exceptional service and drive business growth for our clients. Our Alabang site is part of our expanding network, and we are dedicated to building a talented and motivated team to support our continued success.

Apply now and become a valuable member of the CPI Management Services' family

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