Regional Support Operations Manager

5 hours ago

Manila, National Capital Region, Philippines LanceSoft Inc Full time ₱2,000,000 - ₱2,500,000 per year

Regional Support Operations Manager

Duties and Responsibilities:

The Project Employee hereby consents to be assigned primarily the following duties and responsibilities:

a. Directly responsible for vendor management by ensuring O&M partners comply with contractual, obligations, strictly enforcing SLA/KPI adherence for power availability and maintenance execution.

b. Accountable for ensuring 100% power availability across all sites by driving proactive maintenance, rapid fault resolution, and operational efficiencies

c. Monitor and enforce preventive and corrective maintenance schedules to ensure minimal downtime and optimized site reliability.

d. Work closely with the Tower Operations Center (TOC) to ensure real-time monitoring, proactive incident management, and strict Mean Time to Repair (MTTR) compliance.

e. Conduct regular vendor performance audits and SLA reviews, ensuring penalties and incentives are applied based on compliance.

f. Identify and escalate recurring failures or underperformance, conduct root cause analysis (RCA), and ensure corrective actions are implemented.

g. Ensure fuel management, refueling schedules, and energy efficiency initiatives to optimize operational costs, in collaboration with the Power/Energy team

h. Lead data-driven performance monitoring, ensuring key operational metrics are tracked, analyzed, and used for continuous improvement

i. Collaborate with the Regional Customer Operations Manager (RCOM) to align vendor performance with customer expectations and operational needs.

j. Act as the primary liaison with internal teams, including finance, procurement, legal, and engineering, to align contract enforcement, dispute resolution, and vendor strategies.

k. Engage with the national security team to mitigate risks related to theft, vandalism, and unauthorized access impacting power availability.

l. Identify and implement process automation, cost reduction measures, and operational efficiencies to enhance maintenance execution and service delivery.

m. Ensure strict adherence to regulatory compliance, health & safety standards, and FTAP's operational policies

Job Type: Temporary

Contract length: 6 months

Application Question(s):

  • are you okay with 6 months Contract job ?
  • how many years of experience you in Regional Support Operations Manager?
  • may i know yoour expected salary ?

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