Newbie Customer Service Associates- Healthcare account

2 weeks ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱22,610 per year

Customer Service Representative for the Newest Healthcare Account in Cebu

Account: Healthcare Account

Work Schedule: Fixed Night Shift (with 20% Night Differential Pay)

Work Arrangement: Work Onsite

Key Responsibilities:

  • Taking calls according to policies, procedures, and standards with defined quality
  • Handling customer's concerns, queries, and complaints
  • Staying updated with company policies and procedures
  • Keeping company information secured and confidential.

Qualifications:

  • College graduate of any 4-year course
  • SHS graduate or undergraduate completed 2nd year in college
  • Preferably with BPO International voice experience
  • English communication skills
  • Basic computer knowledge and operation
  • Ability of analyze and solve customer's concern
  • Ability to maintain the highest level of confidentiality interpersonal skills
  • Ability to work in a team fostered environment
  • Ability to work in a multi-tasked environment
  • Ability to prioritize and organize work
  • Ability to adapt to a flexible schedule
  • Healthcare background is a good to have, but not must have

Rewards and Incentives:

  • Competitive salary
  • Amazing incentives and rewards
  • HMO and Insurance as early as day one of employment
  • State of the art facilities (Gym, Karaoke, Pantry, etc.)
  • 20% Night differential pay
  • Career growth opportunities
  • Accessible work location
  • Fun environment

Job Types: Full-time, Permanent

Pay: Up to Php22,610.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Unemployed:

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Location:

  • Cebu (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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