Laguna - Back Office Financial Support Representative (Open)

2 days ago

Biñan, Calabarzon, Philippines Ubiquity Full time ₱250,000 - ₱500,000 per year
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy-it's the foundation of who we are and what we do. As a Back Office Financial Support Representative at our Eastwood site, you'll embody this mantra every day by investigating, analyzing, and resolving disputes with expertise, empathy, and determination.
What You'll Do

Head: Apply your analytical skills and industry knowledge to resolve disputes.
  • Investigate and research credit card disputes.
  • Monitor transactions for fraud and compliance risks.
  • Work with merchants and internal teams to gather information and close cases.
  • Ensure all disputes are resolved within SLAs and regulatory requirements.
Heart: Put customers at the center of everything you do.
  • Show empathy by protecting customers from fraudulent or erroneous charges.
  • Deliver fair, accurate, and timely resolutions.
  • Uphold Ubiquity's people-first values in every case you handle.
Hustle: Bring drive and commitment to every task.
  • Stay focused on compliance while delivering results quickly.
  • Adapt to shifting schedules and new processes with a solutions mindset.
  • Collaborate with your team to continuously improve and share best practices.
What We're Looking For:
  • High School diploma or equivalent
  • At least 6 months of BPO experience in Financial accounts
  • Strong analytical and investigative skills
  • Good written and verbal English communication skills
  • Detail-oriented, customer-focused, and professional
  • Amenable to shifting schedules (Day, Mid, Night)
  • Knowledge of debit/credit card industry and disputes is a plus
Why Join Us?
  • Head: Access to career development programs that help you grow professionally and personally.
  • Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
  • Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
At Ubiquity, we're more than a workplace-we're a community that's invested in your success. If you're ready to make an impact and grow with us.

Apply today and start your journey with Ubiquity

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