Customer Service Representative
3 days ago
We're Hiring: Customer Service Representative
We are looking for a dedicated and friendly Customer Service Representative to join our team in Manila, Philippines. The ideal candidate will possess excellent communication skills and a passion for helping customers. Your primary goal will be to ensure customer satisfaction by addressing inquiries and resolving issues effectively.
Location:
Manila, Philippines
Work Mode:
Flexible office & remote
Role:
Customer Service Representative
What You'll Do:
Respond to customer inquiries via phone, email, and chat
Process orders, returns, and exchanges efficiently
Build rapport with customers and provide personalized support
Document customer interactions accurately in our systems
Collaborate with team members to improve service processes
Analyze feedback to enhance customer experience strategies
What We're Looking For:
Minimum of 2 years of experience in customer service or related field
Strong verbal and written communication skills in English
Ability to handle difficult situations with empathy and professionalism
Proficiency in using CRM software and Microsoft Office Suite
A proactive attitude towards problem-solving and teamwork
Ready to make an impact? Apply now and let's grow together
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