Customer Service Representative

3 days ago


Manila, National Capital Region, Philippines TapTalent Full time

We're Hiring: Customer Service Representative

We are looking for a dedicated and friendly Customer Service Representative to join our team in Manila, Philippines. The ideal candidate will possess excellent communication skills and a passion for helping customers. Your primary goal will be to ensure customer satisfaction by addressing inquiries and resolving issues effectively.

Location:
Manila, Philippines

Work Mode:
Flexible office & remote

Role:
Customer Service Representative

What You'll Do:
Respond to customer inquiries via phone, email, and chat

Process orders, returns, and exchanges efficiently

Build rapport with customers and provide personalized support

Document customer interactions accurately in our systems

Collaborate with team members to improve service processes

Analyze feedback to enhance customer experience strategies

What We're Looking For:
Minimum of 2 years of experience in customer service or related field

Strong verbal and written communication skills in English

Ability to handle difficult situations with empathy and professionalism

Proficiency in using CRM software and Microsoft Office Suite

A proactive attitude towards problem-solving and teamwork

Ready to make an impact? Apply now and let's grow together



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