Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Taxumo Full time ₱200,000 - ₱250,000 per year

Company Description

Taxumo is a BIR-accredited Tax Software Provider dedicated to empowering MSMEs, professionals, and freelancers by simplifying tax compliance. Through its mobile-responsive web application, Taxumo automates the computation, filing, and payment of business taxes, allowing users to manage taxes efficiently anytime, anywhere.

As a recognized innovator, Taxumo has earned prestigious awards, including the Asean Rice Bowl Award for Best Fintech Startup. The company is committed to driving economic growth and supporting entrepreneurs by eliminating the stress of tax compliance.

Visit us at to learn more.

Role Description

We are looking for a full-time Customer Service Representative / Customer Advocate that will be responsible for the following:

  • Answers customers' inquiries of Taxumo in all of the platforms: CS System (Intercom), Facebook Page, Instagram, Twitter, Website and other Social Media accounts that we might have in the future.
  • Addresses, communicates and resolves inquiries as soon as possible; Coordinates with the appropriate people in the team and other teams for resolution or data gathering (Monitors inquiries until they are solved)
  • Conducts onboarding sessions via the chosen channel of the user (ie. Google Meet, Zoom, Skype or Phone call)
  • Gives information and helps solve customer problems; keeps customers happy.
  • Selling and cross-sell products and services.
  • Processes complaints and, coordinates with finance for some requests
  • Takes information from customers and enters it appropriately into a database or tracker.
  • Suggests improvements based on what customers need.
  • The Customer Service Representative will be the voice of the customer within the team. We expect the CSR to always be on top of what the customers need.
  • Coordinate with the CPAs or third party providers on client endorsements.
  • Create internal processes that will result in achieving the company's objectives

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Experience
  • Ability to ensure high levels of Customer Satisfaction
  • Proficiency in communication and interpersonal skills
  • Problem-solving abilities and a proactive mindset
  • Time Management Skills
  • Keen eye for details
  • Constantly want to learn new things
  • Familiarity with tax treatment and filing of tax returns is a plus but not required

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