IT Support

23 hours ago

Cebu City, Central Visayas, Philippines Virtual Business Partners Full time $40,000 - $80,000 per year
Description

Overview of the Position

The IT Support/Helpdesk serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience.

Responsibilities:

Hardware & Software Support

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology

IT Equipment Maintenance

  • Maintains IT equipment such as desktops, laptops, printers, and peripherals
  • Ensure that all hardware devices are functioning properly
  • Perform routine maintenance tasks, such as updates and backups

User Training & Education

  • Educate end-users on IT policies, procedures, and best practices to promote cybersecurity awareness and mitigate risks.
  • Provides training sessions, user guides, and self-help resources to empower users to troubleshoot common issues independently

Documentation & Reporting

  • Gaining feedback from end users to improve training methods
  • Document all support tickets, resolutions, and troubleshooting steps
  • Maintains accurate records of IT incidents and service requests to track trends, identify recurring issues, and facilitate continuous improvement in IT support processes
  • Running reports and analyzing common complaints and problems.

Successful candidates should:

  • An Associate's or Bachelor's degree in Information Technology or a related field is preferable.
  • Previous experience in a technical support role or customer service role is preferred.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with Windows and/or macOS operating systems.
  • Excellent communication skills and ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.
  • Willingness to learn and adapt to new technologies and processes.
  • The role is a permanent office-based

Benefits you and your family can enjoy:

  • 500K per incident HMO coverage + Dependents
  • Dental & Optical benefits
  • 2-week paid Christmas vacation
  • 25K Educational Assistance
  • Training and equipment will be provided

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