Fleet Services Administration Support

We're Hiring: Fleet Services Administration Support

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Fleet Services Administration Support to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Fleet Services Administration Support

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles (Pampanga)

Schedule: Morning Shift

Key Responsibilities:

• Monitor and respond to the shared inbox, managing queries related to invoices, reimbursements, and general enquiries.
• Update employer and customer details in internal systems as needed.
• Perform invoice reconciliations and manage communications around overdue invoices with employers.
• Process contract activations (5–6 per day).
• Action internal Slack requests to provide timely responses to internal stakeholders
• Create new customer and account profiles in the system as required.

• Respond to inbound phone queries from customers and employers, providing accurate and professional support.

• Communication Skills:

• Exceptional written and verbal communication skills.

• Confidence in handling phone queries and providing professional support.
• Experience in customer service or financial services (B2B) is highly desirable.

• Organizational and Prioritization Skills:

• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Strong attention to detail, especially when updating systems and reconciling invoices.

• Technical Proficiency:

• Familiarity with collaboration tools like Slack and email platforms.

• Experience using internal systems for updating customer and employer details.
• Basic understanding of invoicing and accounts administration processes.

• Customer Service Experience:

• Previous experience in accounts administration or customer service roles.

• Demonstrated ability to handle inbound phone and email queries professionally.

• Problem-Solving Skills:

• Ability to address and resolve customer or employer queries efficiently.

• Experience managing overdue invoices and communicating with stakeholders.

• Adaptability:

• Comfortable working in a dynamic environment with shifting priorities.

• Willingness to learn and adapt to new systems and processes.

Preferred Qualifications:

• Experience in the financial services industry or B2B environments.
• Familiarity with invoice reconciliation and contract activation processes.
• Knowledge of customer relationship management (CRM) systems.

Non-negotiable skills & requirements:

• Excellent communication skills, both written and verbal, with confidence in handling phone queries. Ideally, with exposure within the financial services industry or B2B
• Proven ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Proficiency in using collaboration tools such as Slack and email.
• Previous experience in accounts administration or customer service, including direct communication with customers both on the phone and via email
• Communication Skills: Strong written and verbal communication, with confidence in handling phone and email queries.
• Task Management: Ability to manage multiple tasks and prioritize effectively.
• Technical Proficiency: Experience with collaboration tools like Slack and email.
• Customer Service Experience: Proven experience in accounts administration or customer service, including direct communication with customers.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**