Customer Service and Administrative Services Coordinator

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time ₱400,000 - ₱600,000 per year
A close-knit team and a passion for our clients.

We are looking for a qualified applicant to be our Customer Service and Administrative Services Coordinator.

Job Responsibilities:

Administration:

  • Manage multi-line VoIP Telephone System

  • Greet customers and vendors

  • Office Supply inventory and management

  • Data base management

-ACT CRM

-Cyclone Collection Software

-Recovernet

-Data importing/Exporting

-Data entry

  • Bankruptcy certification and management

  • Credit Bureau management

-E-Oscar

  • Fax distribution and management

  • New account processing

-"Waterfall"

-Statement processing

  • Mail return

  • Bookkeeping

-Payment posting

-Month end balancing and trust accounting

  • Paralegal tasks

-Suit authorization process

-Documentation procurement and management

Customer Service:

  • Quarterly customer service audit

  • Client response

-Respond to phone call

-Voicemails

-Emails

  • Maintain contact with current clients and tend to customer service needs as necessary
Requirements

Job Requirements:

  • Be a creative, positive, and motivated person

  • Be able to complete administrative tasks

  • Be a self starter and a team player

  • Be able to manage multiple projects at once

  • Have at least one year of customer service experience

  • Have an advanced knowledge of Microsoft Office applications

Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learnings

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