Customer Service and Administrative Services Coordinator
1 week ago
We are looking for a qualified applicant to be our Customer Service and Administrative Services Coordinator.
Job Responsibilities:
Administration:
Manage multi-line VoIP Telephone System
Greet customers and vendors
Office Supply inventory and management
Data base management
-ACT CRM
-Cyclone Collection Software
-Recovernet
-Data importing/Exporting
-Data entry
Bankruptcy certification and management
Credit Bureau management
-E-Oscar
Fax distribution and management
New account processing
-"Waterfall"
-Statement processing
Mail return
Bookkeeping
-Payment posting
-Month end balancing and trust accounting
- Paralegal tasks
-Suit authorization process
-Documentation procurement and management
Customer Service:
Quarterly customer service audit
Client response
-Respond to phone call
-Voicemails
-Emails
- Maintain contact with current clients and tend to customer service needs as necessary
Job Requirements:
Be a creative, positive, and motivated person
Be able to complete administrative tasks
Be a self starter and a team player
Be able to manage multiple projects at once
Have at least one year of customer service experience
Have an advanced knowledge of Microsoft Office applications
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learnings
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