Social Media Manager

2 weeks ago

Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱104,000 - ₱130,878 per year

We are seeking a talented and experienced Social Media Managers to join one of our accounts in Quezon City. This is a full-time role that will play a crucial part in shaping and executing our client's brand strategy to drive engagement and business growth.

What you'll be doing

  • Monitor user comments across the company website and all associated social media channels in real-time.
  • Respond to user comments and inquiries in a friendly, professional, and timely manner, maintaining brand voice and tone.
  • Address any customer complaints, concerns, or feedback promptly, ensuring a positive experience for all users.
  • Maintain a consistent presence during key times (e.g., product launches, campaigns, events) to ensure timely responses.

What we're looking for

  • At least 6 months of experience in social media management or customer engagement
  • Exceptional written communication skills, with the ability to adapt to different tones and situations.
  • Strong customer service and conflict resolution abilities.
  • Excellent attention to details and a quick, thoughtful decision-maker.
  • Highly organized with the ability to manage multiple platforms and priorities.
  • A passion for community-building and user engagement.

What we offer

  • Competitive salary
  • HMO on Day 1 plus 1 free dependent upon regularization
  • Medical and life insurances
  • Opportunities for professional development and career advancement
  • Collaborative and supportive team environment

About us

Hinduja Global Solutions is a leading global business process management and customer experience solutions provider, partnering with some of the world's most respected brands. With a strong presence across Asia, Europe, and the Americas, we are committed to driving innovation, delivering exceptional results, and creating a positive impact in the communities we serve.

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