Customer Service Department Assistant

2 weeks ago

Makati City, National Capital Region, Philippines Ever Succeeded Global Ltd. Inc. Full time ₱250,000 - ₱350,000 per year

Job Responsibilities:

1. Administrative Support

  • Assist in preparing reports, schedules, and documentation for the customer service and data entry clerk team.
  • Maintain and update customer service databases, records, and files.
  • Monitor and organize incoming emails, messages, and inquiries.

2. Customer Assistance

  • Respond to basic customer inquiries through phone, email, or chat.
  • Direct complex issues to the appropriate customer service representative or supervisor.
  • Provide customers with updates on their requests, orders, or complaints.

3. Team Support

  • Coordinate with other departments (e.g., operations, finance, sales) to resolve customer concerns.
  • Assist in training new staff on processes, tools, and customer service standards.
  • Help track team performance indicators (e.g., response time, resolution rate).

4. Process Improvement

  • Suggest ways to improve workflows and customer satisfaction.
  • Support implementation of new customer service tools or systems.

5. Employee Relations & HR Coordination

  • Assist in maintaining positive employee relations within the team.
  • Prepare and manage the monthly work schedule.
  • Monitor and track attendance, absences, and leaves.
  • Prepare and file incident reports when necessary.
  • Coordinate closely with the HR department on employee-related matters.

Qualifications:

  • Bachelor's degree in any four-year course
  • Previous administrative or customer service experience is an advantage
  • Knowledge of payment systems and financial regulations
  • Strong attention to detail with excellent organizational skills
  • Proficiency in MS Office (especially Excel); knowledge of accounting software is a plus
  • Organized, detail-oriented, and able to multitask
  • Strong communication and problem-solving skills
  • Proficiency in Mandarin (spoken and written) is required

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