WordPress Support Agent

2 days ago

Cebu City, Central Visayas, Philippines J-K Network Manpower Services Full time ₱378,000 - ₱420,000 per year

Company Profile

A technology-driven company specializing in web development, digital marketing, and online solutions. We are committed to providing clients with reliable websites and excellent customer support.

Position: WordPress Support Agent

Industry: IT / Web Development

Location: Cebu City

Work Schedule: Night shift -3pm -11 pm

Requirements

  • High School Diploma or equivalent.
  • Experience in CMS (WordPress, Joomla, Drupal, Laravel).
  • Knowledge of web hosting, SEO basics, and WordPress troubleshooting.
  • Skills in SSH, WP-CLI, DNS, PHP, and databases.
  • Good communication, attention to detail, and multitasking ability.

Job Responsibilities

  • Handle email/chat support efficiently.
  • Troubleshoot DNS, SSH, and WordPress issues.
  • Stay updated with product changes and procedures.
  • Escalate bugs and improvements when needed.
  • Act as POC for updates and assist new colleagues.
  • Own escalated cases and ensure follow-up.

This is for Direct Hiring

Job Types: Full-time, Permanent

Pay: Php26, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training

Work Location: In person

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