Technical Support

1 week ago

Work from Home, Philippines OVA Virtual Full time ₱630,000 - ₱840,000 per year

We are looking for a Technical Support & Product Specialist to join our heating solutions team. This role bridges customer service, technical product support, and sales enablement. You will work with contractors, electricians, and customers to provide accurate product recommendations, review technical drawings, and support the sales process with technical expertise.

Must Have's

  • 2–4 years in technical support, inside sales, or related role
  • Strong communication skills with customers and technical professionals
  • Ability to read and interpret construction or electrical diagrams
  • Proficiency with Google Workspace
  • Proven experience in supporting sales or technical processes

Nice-to-Haves/Preferred

  • Electrical engineering or related technical background
  • Familiarity with infrared heating or HVAC systems
  • Experience using Help Scout, Pipeline Deals CRM, or QuickBooks Desktop
  • Ability to create or edit simple 2D/3D layouts
  • Experience developing technical training or sales guides

This Position Is Perfect For You If You Are…

  • Confident discussing heating or electrical products with both customers and contractors
  • Skilled at simplifying technical details for non-technical audiences
  • Process-oriented, highly organized, and solution-focused
  • Positive, dependable, and motivated to deliver customer success
  • Excited to contribute to both technical and sales outcomes

We Are Looking For The Following Specific Requirements

  • Strong math and spatial reasoning to calculate product requirements
  • Excellent problem-solving and documentation abilities
  • High emotional intelligence with collaborative communication style
  • Ability to balance independent tasks with teamwork
  • Strong follow-through and accountability

Your Responsibilities Will Include (But Are Not Limited To):

  • Handle customer inquiries via phone, email, and callbacks
  • Provide product recommendations based on drawings and technical requirements
  • Support lead qualification and hand-off to the sales team
  • Assist with ecommerce-related technical questions
  • Develop simple layout plans for heating system placement
  • Coordinate with manufacturers for technical information
  • Work with marketing to improve technical resources and FAQs
  • Maintain and expand product documentation and knowledge bases
  • Propose improvements to customer support processes

Job Type: Full-time

Pay: Php60, Php70,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.

*

Do you have a main and backup computer? This is strictly required as we conduct system checks.

  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • Technical support: 3 years (Preferred)
  • HVAC: 2 years (Preferred)
  • Sales: 3 years (Preferred)
  • Electrical Engineering: 2 years (Preferred)

Work Location: Remote

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