Technical Support Engineer
1 week ago
Key Responsibilities
Client-Facing Technical Support (Level 2)
Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.
Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.
Collaborate with client technical teams to troubleshoot and resolve issues.
Escalate unresolved issues to Engineering with full context and reproduction steps.
Maintain and update internal knowledge base and troubleshooting guides.
Engineering-Adjacent Contributions
Write and maintain technical documentation for APIs, integrations, and internal tools.
Contribute to automated test suites (e.g., regression or integration tests).
Assist QA and Engineering in reproducing and validating client-reported bugs.
Build or maintain internal tools and scripts to support support workflows.
Participate in sprint demos, release briefings, and bug triage sessions.
Skills & Experience
Required
Solid understanding of REST APIs, HTTP protocols, and integration workflows.
Experience with tools such as Postman, log aggregators, and SQL.
Strong analytical and communication skills.
Ability to work independently and collaborate across teams.
Preferred
Experience with automated testing frameworks (e.g., Cypress, Playwright).
Familiarity with Git and CI/CD pipelines.
Exposure to cloud platforms (AWS, Azure, GCP).
Prior experience in QA, technical support, or software engineering.
Basic experience with C# / .Net
Job Type: Full-time
Pay: Php100, Php120,000.00 per month
Benefits:
- Company events
- Health insurance
- Work from home
Experience:
- REST API: 5 years (Required)
- Postman: 5 years (Required)
- Quality Assurance: 3 years (Required)
- C#: 1 year (Required)
Work Location: Remote
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