Technical Support Engineer

1 week ago

Work from Home, Philippines Anchor Full time ₱1,440,000 per year

Key Responsibilities

Client-Facing Technical Support (Level 2)

Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.

Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.

Collaborate with client technical teams to troubleshoot and resolve issues.

Escalate unresolved issues to Engineering with full context and reproduction steps.

Maintain and update internal knowledge base and troubleshooting guides.

Engineering-Adjacent Contributions

Write and maintain technical documentation for APIs, integrations, and internal tools.

Contribute to automated test suites (e.g., regression or integration tests).

Assist QA and Engineering in reproducing and validating client-reported bugs.

Build or maintain internal tools and scripts to support support workflows.

Participate in sprint demos, release briefings, and bug triage sessions.

Skills & Experience

Required

Solid understanding of REST APIs, HTTP protocols, and integration workflows.

Experience with tools such as Postman, log aggregators, and SQL.

Strong analytical and communication skills.

Ability to work independently and collaborate across teams.

Preferred

Experience with automated testing frameworks (e.g., Cypress, Playwright).

Familiarity with Git and CI/CD pipelines.

Exposure to cloud platforms (AWS, Azure, GCP).

Prior experience in QA, technical support, or software engineering.

Basic experience with C# / .Net

Job Type: Full-time

Pay: Php100, Php120,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Work from home

Experience:

  • REST API: 5 years (Required)
  • Postman: 5 years (Required)
  • Quality Assurance: 3 years (Required)
  • C#: 1 year (Required)

Work Location: Remote

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