Customer Service Representative

1 day ago

Bonifacio Global Metro Manila, Philippines Ascendion Full time ₱250,000 - ₱450,000 per year
Customer Service Representative (Full Onsite - BGC, Taguig)

Location: BSO Corporate Center, BGC Taguig

Schedule: Shifting Schedule (Tuesday–Saturday)

Work Setup: Full Onsite


About the Role

We are seeking a Customer Service Representative (CSR) to join our support team handling customer interactions from the US. The CSR will assist customers through calls, chats, and emails, addressing inquiries related to accounts, services, transactions, payments, rewards, and other general concerns.

This is a full onsite role in Taguig, supporting a US-based customer support center.


Key Responsibilities

  • Provide accurate product and service information and resolve customer issues efficiently.
  • Open and maintain customer accounts by recording and updating account information.
  • Analyze and clarify customer complaints to identify the root cause and provide effective solutions.
  • Handle customer inquiries, complaints, feedback, and service requests across multiple channels.
  • Communicate clearly and professionally, avoiding technical jargon.
  • Gather relevant information through probing questions to assess customer needs.
  • Build positive relationships with customers and ensure a high level of satisfaction.
  • Provide realistic timeframes for issue resolution and take ownership of each case.

Application Process (1 Day in Ayala, Makati)

  1. Onsite Assessment – Evaluate skills and knowledge relevant to the role.
  2. Onsite Final Interview – Meet the hiring team and discuss the role in detail.
  3. Onsite Job Offer – Successful candidates receive an immediate offer.

Qualifications

  • Minimum 1 year of experience in customer service (voice, chat, or email support).
  • Excellent English communication skills, both written and verbal.
  • Willing to work on a shifting schedule (Tuesday–Saturday) and on holidays.
  • Must be amenable to full onsite work in BGC, Taguig.

Send your updated resume to or message me on Viber: with the subject line:

" CSR BGC - Name"

  • Customer Service Representative

    1 day ago

    Bonifacio Global, Metro Manila, Philippines Protech Devices Full time ₱250,000 - ₱500,000 per year

    Job Description: Customer Service RepresentativePosition OverviewWe are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team on a project-based contract for three (3) months. The CSR will serve as the primary point of contact for customers, handling inquiries, providing technical and administrative support, and...

  • Customer Service Representative

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Top Source Executive Search Full time ₱250,000 - ₱600,000 per year

    Work Setup:Full timeNight shiftOn site in BGCWe are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency,...

  • CSR Customer Service Representative

    7 days ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱31,600 per year

    Job descriptionURGENT HIRING FOR CUSTOMER SERVICE REPRESENTATIVE - Healthcare / Insurance AccountAccount: Healthcare / InsuranceSet Up: HybridLocation: TaguigSchedule: Night Shift and fixed weekends offStart Date: ASAPQualificationsCompleted 2 years in College (no back subjects) or 2 years Vocational CourseWith 1 year of BPO Healthcare/Insurance...

  • Customer Service Representative

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time ₱300,000 - ₱450,000 per year

    What you'll be doingAnswering incoming customer calls and resolving queries in a timely and effective mannerProviding exceptional customer service and support to ensure customer satisfactionAccurately documenting customer interactions and following up on any outstanding issuesIdentifying opportunities to improve customer experience and communicate these to...

  • Customer Service Representative

    1 day ago

    Bonifacio Global, Metro Manila, Philippines Double Eagle Amusement and Leisure Corporation Full time ₱250,000 - ₱500,000 per year

    Key Responsibilities:Customer SupportProvide prompt and professional assistance to players via live chat, email, and phone.Resolve player queries related to account management, deposits, withdrawals, bonuses, and technical issues.Handle complaints and disputes efficiently, escalating unresolved cases to the appropriate teams when necessary.Player Account...

  • Customer Service Representative

    7 days ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱200,000 - ₱400,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayResponsibilitiesProvide exceptional customer service support through various voice/non-voice channelsRespond to customer inquiries, complaints, and requests in a timely and efficient mannerAssist customers with a wide range of basic trouble shooting related to Electric Vehicle (EV)Maintain...

  • Customer Service Representative

    1 day ago

    Bonifacio Global, Metro Manila, Philippines iOPEX Technologies Full time ₱800,000 - ₱1,200,000 per year

    Great Passion. Great vision. Great People. Be an iOPEXian todayResponsibilitiesProvide exceptional customer service support through various channelsRespond to customer inquiries, complaints, and requests in a timely and efficient mannerAssist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and...

  • Customer Care Representative

    3 days ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱216,000 - ₱252,000 per year

    About the role As a Customer Care Representative, you will be the voice of our local insurance company, providing exceptional customer service and support to our valued policyholders. In this full-time, day shift position based in Bonifacio Global City Taguig City Metro Manila, you will be responsible for handling a variety of customer inquiries and...

  • URGENT HIRING: Customer Service Representative

    2 days ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

    Serves customers by providing product and service information and resolving product and service problems.Opens customer accounts by recording account information.Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱324,000 - ₱432,000 per year

    FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsA Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion),...