Customer Service Representative

1 hour ago

Bonifacio Global Metro Manila, Philippines Ascendion Full time ₱250,000 - ₱450,000 per year
Customer Service Representative (Full Onsite - BGC, Taguig)

Location: BSO Corporate Center, BGC Taguig

Schedule: Shifting Schedule (Tuesday–Saturday)

Work Setup: Full Onsite


About the Role

We are seeking a Customer Service Representative (CSR) to join our support team handling customer interactions from the US. The CSR will assist customers through calls, chats, and emails, addressing inquiries related to accounts, services, transactions, payments, rewards, and other general concerns.

This is a full onsite role in Taguig, supporting a US-based customer support center.


Key Responsibilities

  • Provide accurate product and service information and resolve customer issues efficiently.
  • Open and maintain customer accounts by recording and updating account information.
  • Analyze and clarify customer complaints to identify the root cause and provide effective solutions.
  • Handle customer inquiries, complaints, feedback, and service requests across multiple channels.
  • Communicate clearly and professionally, avoiding technical jargon.
  • Gather relevant information through probing questions to assess customer needs.
  • Build positive relationships with customers and ensure a high level of satisfaction.
  • Provide realistic timeframes for issue resolution and take ownership of each case.

Application Process (1 Day in Ayala, Makati)

  1. Onsite Assessment – Evaluate skills and knowledge relevant to the role.
  2. Onsite Final Interview – Meet the hiring team and discuss the role in detail.
  3. Onsite Job Offer – Successful candidates receive an immediate offer.

Qualifications

  • Minimum 1 year of experience in customer service (voice, chat, or email support).
  • Excellent English communication skills, both written and verbal.
  • Willing to work on a shifting schedule (Tuesday–Saturday) and on holidays.
  • Must be amenable to full onsite work in BGC, Taguig.

Send your updated resume to or message me on Viber: with the subject line:

" CSR BGC - Name"

  • Customer Service Representative

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines UNO Adventure & Holidays Full time ₱250,000 - ₱500,000 per year

    About the role As a Customer Service Representative at UNO Adventure & Holidays', you will play a vital role in delivering exceptional customer experiences. In this full-time position based in Bonifacio Global City Taguig City Metro Manila, you will be the first point of contact for our valued customers, handling a wide range of inquiries and ensuring their...

  • Customer Service Representative

    1 hour ago

    Bonifacio Global, Metro Manila, Philippines Protech Devices Full time ₱250,000 - ₱500,000 per year

    Job Description: Customer Service RepresentativePosition OverviewWe are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team on a project-based contract for three (3) months. The CSR will serve as the primary point of contact for customers, handling inquiries, providing technical and administrative support, and...

  • Customer Service Representative

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines c2c0cdeb-1940-4b89-82ef-9b8d3e256632 Full time ₱250,000 - ₱450,000 per year

    The position of the Collections Representative is within our INR and VAD Revenue Cycle. In this role, you will handle and resolve all Insurance follow up and denial issues to ensure that company receives correct reimbursements from the insurance companies. The incumbent will serve as the liaison between insurance companies, patients and the departments to...

  • Customer Service Representative

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Top Source Executive Search Full time ₱250,000 - ₱600,000 per year

    Work Setup:Full timeNight shiftOn site in BGCWe are seeking a detail-oriented and experienced Customer Service Representative for a Healthcare account to join our team as a Payor Enrollment Specialist. The ideal candidate will be responsible for the timely and accurate completion of enrollment tasks, demonstrating a strong commitment to quality, efficiency,...

  • Customer Service Representative with Upselling Experience

    2 hours ago

    Bonifacio Global, Metro Manila, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    SUMMARYSales Development Representative (SDRs) are the tip of the spear. That means they are responsible for making sure customers who start our online application for insurance successfully complete them. Sales Development Representatives interface with customers through several channels, such as instant messaging, and inbound and outbound phone calls, and...

  • Customer Service Representative

    2 hours ago

    Santolan, Metro Manila, Philippines CARLCARE SERVICE PH INC. Full time ₱2,400,000 - ₱3,200,000 per year

    Job DescriptionThe CSR Team Leader is responsible for overseeing the daily operations of the customer service team, ensuring efficient service delivery, high-quality customer interactions, and achievement of performance targets. This role provides leadership, coaching, and support to CSR staff while maintaining strong service standards and operational...

  • CSR Customer Service Representative

    1 week ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱31,600 per year

    Job descriptionURGENT HIRING FOR CUSTOMER SERVICE REPRESENTATIVE - Healthcare / Insurance AccountAccount: Healthcare / InsuranceSet Up: HybridLocation: TaguigSchedule: Night Shift and fixed weekends offStart Date: ASAPQualificationsCompleted 2 years in College (no back subjects) or 2 years Vocational CourseWith 1 year of BPO Healthcare/Insurance...

  • Non-Voice Customer Service Representative

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines e0dd7e05-d943-45fe-bdac-11a3cf3529ba Full time ₱250,000 - ₱500,000 per year

    iOPEX is currently seeking highly motivated and professional individuals to join our team in BGC, Taguig. We are defined by our Great Passion, Great Vision, and Great People. Position OverviewThe Non-Voice Customer Service Representative will be responsible for providing high-quality support and managing customer interactions exclusively through digital...

  • customer service representative up to 35k package

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱35,000 per year

    CUSTOMER SERVICE REPRESENTATIVEUTILITIES ACCOUNTFINANCIAL ACCOUNTMIDSHIFT AND NIGHT SHIFTUP TO 35K PACKAGEWILLING TO WORK ONSITEMUST COMPLETE 2ND YR COLLEGE WITH TOR / WITH 1 YR TO 2 YEARS BPO EXPTranscript of Records (TOR) must be provided as part of educational documentationCOLLEGE GRADUATE WITH 1 YR TO 2 YEARS BPO EXPWITH GOOD COMM SKILLSCOMPLETE...

  • Customer Service Representative

    3 days ago

    Metro Manila, Philippines Lexie Business Staffing Full time

    WE’RE HIRING: Customer Service Representative Location: Makati Salary: Earn up to ₱27,000 Job Overview: We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will handle customer inquiries, provide accurate information, and ensure excellent service delivery. Whether you...