Patient Care Coordinator

16 hours ago

Bonifacio Global Metro Manila, Philippines John Clements Consultants, Inc. Full time ₱25,000 - ₱40,000 per year

About the Role:

We are looking for a Patient Care Coordinator who will support patients and their families by facilitating care coordination, appointment scheduling, and communication between healthcare providers. This role plays a key part in ensuring a smooth patient experience and proper documentation of care plans.

Key Responsibilities:
  • Support care plans by providing administrative assistance and facilitating appointment scheduling, referrals, and follow-ups.
  • Serve as a patient and family resource while adhering to established care coordination protocols.
  • Manage documentation and data, including progress notes and preparation of team reports.
  • Coordinate logistics for Care Managers—handle assignments, scheduling, and written communication.
  • Escalate clinical concerns appropriately to ensure quality patient outcomes.
  • Assist with external coordination, including community services and managing insurance-related processes such as prior authorizations.
Qualifications:

Must-Have:

  • Experience in a healthcare-related environment, working with patients, families, and healthcare providers.
  • Excellent organizational and communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to work collaboratively with physicians, patients, and interdisciplinary teams.

Preferred:

  • Experience in case management, ambulatory care, or transition care settings.
  • Familiarity with medical terminology and insurance processes.
  • Background in administrative or coordination roles within hospitals, clinics, or healthcare BPOs.
Ideal Background:
  • Graduates of Nursing, Medical Technology, Allied Health, or related fields are encouraged to apply.
  • Candidates with experience in care coordination, utilization review, case management, or patient relations are highly preferred.

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