Customer Service Representative

2 hours ago

Bonifacio Global Metro Manila, Philippines Protech Devices Full time ₱250,000 - ₱500,000 per year

Job Description: Customer Service Representative

Position Overview

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team on a project-based contract for three (3) months. The CSR will serve as the primary point of contact for customers, handling inquiries, providing technical and administrative support, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a commitment to delivering outstanding service throughout the duration of the project.

Key Responsibilities

Customer Interaction

  • Engage with customers through phone, email, and in-person communication.
  • Confirm customer orders and verify delivery addresses in Billease for device purchases.
  • Troubleshoot customer concerns, provide accurate repair estimates, and schedule service appointments.
  • Ensure a positive customer experience by addressing concerns promptly and offering clear solutions.

Technical Support

  • Provide basic troubleshooting assistance for customer issues.
  • Clearly explain repair processes, timelines, and service steps to customers.
  • Collaborate with technicians to resolve technical concerns and ensure customer satisfaction.

Inventory Management

  • Manage and monitor customer orders and related inventory.
  • Track stock levels, ensure parts availability, and assist in updating inventory records.
  • Support smooth operations by coordinating timely access to parts and devices.

Administrative Tasks

  • Perform accurate data entry and maintain up-to-date customer records.
  • Prepare service reports and support other office-related administrative tasks.
  • Assist with documentation to ensure compliance with internal processes.

Qualifications

Education

  • At least two (2) years of college education or an equivalent combination of work experience and education.

Experience

  • 1–2 years of customer service experience, preferably in a technical or service-related industry.

Skills & Competencies

  • Technical Skills: Basic troubleshooting knowledge; ability to learn technical systems quickly.
  • Communication: Strong verbal and written communication skills; ability to explain technical processes in simple terms.
  • Problem-Solving: Analytical thinking with the ability to identify issues and provide effective solutions.
  • Organization: Strong multitasking ability, prioritization, and attention to detail in a fast-paced environment.
  • Customer Service Mindset: Professional, patient, and customer-oriented approach.
  • Computer Proficiency: Familiarity with Microsoft Office, Google Suite, and the ability to learn internal systems.
  • Collaboration: Team-oriented attitude with the ability to support colleagues.

Preferred but Not Required

  • Experience with inventory management systems or technical support.
  • Familiarity with industry-specific products and services.

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