Training Supervisor

2 days ago

Pasig, National Capital Region, Philippines Cotiviti Philippines Inc Full time ₱1,200,000 - ₱2,400,000 per year

PRINCIPLE PURPOSE OF JOB:

We are seeking an experienced and dynamic Leader – Training Team to lead a group of skilled clinical and non-clinical trainers. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB RESPONSIBILITIES:

Lead, mentor, and manage a team of clinical and non-clinical trainers to deliver high quality training programs.

Oversee the design, development, and implementation of training materials, e-learning modules, and other instructional content.

Ensure training programs meet compliance and industry standards for both clinical and non-clinical functions.

Conduct training needs analysis in coordination with department heads to identify skill gaps and design targeted learning solutions.

Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.

Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.

Collaborate with subject matter experts (SMEs), quality, HR, and operations to align training with business objectives.

Support onboarding programs for new employees and refresher training for existing staff.

Stay updated on industry best practices, technologies, and learning methodologies to

continuously evolve training programs.

Manage training schedules, documentation, and reports for audits and internal evaluations.

Mapping client's requirements and coordinating in developing, implementing and

transitioning processes in line with the guidelines specified by the client.

Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.

Responsible for training effectiveness analysis.

Conduct formal walk-through of training materials and make revisions with course development, as necessary.

Conducting trainings

Keeping record of training progress around the year.

Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.

Creating modules as per the SLA and business requirements.

Documenting the performance of the trainees and sending it for evaluation to required stakeholders.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS:

Bachelor's degree in education, Healthcare, Human Resources, or a related field.

Clinicians with CPC certification & prior QA experience (minimum 1 year). Willing to complete CIC within 3-4 months of joining

Certification in Train-the-Trainer (TTT) is mandatory.

Must be CPC/CIC/CCS certified with coding audit experience

Minimum 5+ years of experience in training, including at least 2 years in a leadership role.

Proven experience in managing training teams (clinical and non-clinical).

Strong experience in creating structured, engaging, and outcome-based training content.


Must be willing to work onsite either in Cebu or Pasig office.

Preferred:


• Experience in a healthcare or hospital/clinical setting.


• Familiarity with compliance training, healthcare accreditation standards, or HIPAA (if applicable).


• Experience with Articulate, remote training tools and virtual facilitation platforms (Zoom, MS Teams, etc.).

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