Training Director

2 days ago

Pasig, National Capital Region, Philippines Wonders Corporation Full time ₱1,200,000 - ₱3,600,000 per year


The people we look for to be our Training
Director must demonstrate several key attributes in order to be considered for
this position. Included in this list are the following:

·
A
quick and willing learner that can master all details of our product and call
taking techniques

·
Enthusiasm
for our business. Takes ownership and acts on behalf of the entire company

·
Passion
for teaching and coaching others. Takes great satisfaction in seeing trainees
succeed

·
The
intelligence to recognize areas of improvement for the training program, and
the ability to articulate/execute them

·
Energetic
and capable of maintaining command and attention in the training room

·
A
drive to motivate a team to service our clients the best possible way

·
Strong
work ethic and a can-do attitude

·
Has
a relentlessly high standard for oneself and his/her team

Basic Purpose and Scope of the Position
Responsibilities

·
Responsible
for training new agents

·
Responsible
for overseeing the training programs for new hires and employees

·
Developing
and managing the performance of direct reports such as Training supervisor and
trainers; providing prompt and objective coaching and counseling.
Coordinate/plan and assign work for staff in accordance with the company and
clients goals and objectives

·
Analyze
performance results and implement improvements according to program and company
goals and objectives

·
Plan
for upcoming organizational needs and implement strategies in a proactive manner

·
Work
and communicate with other departments to ensure ideas/strategies are
effectively executed and that they are done with all areas of the company's
needs in mind

·
Other
duties as assigned

Qualifications:

·
College
Degree or equivalent work experience.

·
Coursework
in teaching or education is a plus.

·
10
years training experience in BPO or Call Center industry

·
At
least 5 years of experience as Training Director

·
Willing
to work in Ortigas, Pasig City

·
Amenable
to night shift, weekend and holiday shifts


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