Community Officer

1 week ago

Taguig, National Capital Region, Philippines Millennial Zeal Technology Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Job Description:

As a Community Officer, you will be responsible for the day-to-day management and optimization of Customer Relations systems, ensuring positive interactions, experiences, and activity of customers to improve customer satisfaction.

Key Responsibilities:

CRM System Management

  • Day-to-day management of CRM system, ensuring data accuracy and integrity
  • Proactively engage with customers through various channels (phone, email, chat, social media) to address inquiries, resolve issues and/or gather feedback.

Data Analysis and Reporting

  • Maintain accurate records of customer interactions, user activity and demographics
  • Analyze data to identify trends, patterns, and areas for improvement
  • Track, measure, and evaluate the performance of different customer communications and conduct A/B tests for optimization and improvements

Content Management and Creation

  • Ensure content is accurate, relevant, and consistent with brand guidelines
  • Conduct thorough reviews of all contents before publication to verify accuracy, grammar, spelling and adherence to company standards
  • Implement quality assurance processes to minimize errors and maintain a high level of content integrity

Communication and Collaboration

  • Work closely with teams across the organization to ensure all activities are aligned and meet business needs, and achieve successful execution and implementation
  • Foster a collaborative environment to ensure effective communication and coordination
  • Manage cross-departmental projects and initiatives related to in-app content

Planning and Execution

  • Work closely with the Community Team in developing user engagement strategy and tactics, target metrics, and internal KPIs
  • Support Community Team in managing highly relevant and engaging campaigns, brand communities, and other Community-related initiatives, from conceptualization to execution

Requirements:

  • Bachelor's degree in Business, Marketing, or any related field
  • At least 1-2 years of proven experience in digital marketing, community management, and data analysis
  • Proven experience in handling systems like Salesforce, Clevertap, Mailchimp, and other CRM or CMS platforms is a plus
  • Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse customer segments
  • Strong analytical skills with the ability to interpret data, draw actionable insights, and make data-driven decisions

  • Corporate Communications Officer

    1 week ago

    Taguig, National Capital Region, Philippines Alveo Land Corp Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThis job role supports the Immediate Superior/Supervisor in developing high-quality communication programs, content and materials while providing clear, consistent and creative writing services and designs for internal and external requirements. This involves writing, creating and designing relevant communication materials like...

  • Senior Marketing Communications Strategy Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines Global-Link MP Full time $104,000 - $130,878 per year

    Global-Link MP Events International, Inc. is an events and marketing agency since 2002. We are a subsidiary of MP International Pte. Ltd., one of the top event organizers in Singapore, and part of the Pico Group, an award-winning brand activation agency operating in 41 cities worldwide.Here at Global-Link, we organize the leading industry exhibitions,...

  • Communications Intern

    2 weeks ago

    Taguig, National Capital Region, Philippines CITADEL Full time ₱150,000 - ₱250,000 per year

    Job brief We are seeking a creative, detail oriented, and resourceful Communications Intern to join the Office of the COO at CITADEL Pacific LTD. - ROHQ. This internship offers valuable real-world experience in the creation of social media campaigns, website management, and pioneer company engagement projects. Responsibilities:Support the development of...

  • Communications Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Sun Life Full time ₱900,000 - ₱1,200,000 per year

    TheCommunications Specialistplays a critical role in creating and managing strategic internal communications across the SLGS Operations landscape. This includes timely and relevant communications to CCC employees and stakeholders across all lines of business. This role will also support the implementation of gamification initiatives through well-crafted...

  • Communications Specialist

    4 days ago

    Taguig, National Capital Region, Philippines Sun Life Financial, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Communications Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Sun Life Full time ₱900,000 - ₱1,200,000 per year

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Treaty Technical Accounting Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,200,000 - ₱2,400,000 per year

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions...

  • HRSS Operations Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱900,000 - ₱1,200,000 per year

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are seeking a talented individual to join our HRSS Operations Analyst at Mercer. This role will be based in the Philippines. This is a hybrid role that has a...

  • Reinsurance Credit Control Operations Specialist

    6 days ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,200,000 - ₱2,400,000 per year

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions...

  • Reinsurance Credit Control Operations Analyst

    4 days ago

    Taguig, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱1,200,000 - ₱2,400,000 per year

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions...